Sleep study report- System Power State: Abnormal Shutdown

[Sayed_Saad]

Abnormal shutdown issue 

When I connect my laptop, it begins charging; however, occasionally the laptop charger indicator shifts from white to red in a blinking pattern. Upon disconnecting the charger, the laptop shuts down.

Here my sleepstudy report. this report generated by CMD

[DeividA_Intel]

Hello Sayed_Saad,  

Thank you for posting on the Intel® communities. I understand that you are having a power issue with your computer.

To have a better view of this issue, I would like to confirm the following:

1. What is the brand and model name of your laptop?

2. What is the name of the Intel tool or Intel hardware that is giving you problems?

3. What is the operating system installed as well as the version and build?

4. Is this issue recent? Was it present out of the box?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Sayed_Saad]

Model: Dell latitude 7400 2-in-1

Device name: Dell latitude 7400 2-in-1
Processor Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID:
Product ID:
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Edition Windows 11 Pro
Version 22H2
Installed on ‎8/‎24/‎2023
OS build 22621.2215
Experience Windows Feature Experience Pack 1000.22662.1000.0

I have had this problem ever since I got it.

[DeividA_Intel]

Hello Sayed_Saad,  

Thanks for the confirmation. Based on your issue, I would recommend the following:

1. If possible, try with a different power supply or battery.

2. Make sure that you have the latest BIOS installed (1.22.0). You may need to check with Dell for steps.

• https://www.dell.com/support/home/en-us/product-support/product/latitude-14-7400-2-in-1-laptop/drivers

3. Have you checked this issue with Dell? If there is any hardware malfunction, they should help you with the replacement.

4. Run and attach the report from the Intel® Processor Diagnostic Tool:

• https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Sayed_Saad,  

I am following up to check if the recommendations provided were helpful for you or if the issue persists.

Let me know if you need further assistance.

Ragards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Sayed_Saad,  

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician