Strange buzzing sound b580

[Flyin_teabag]

Only happens when GPU under load, think it may be one of the fans, don’t think it’s coil whine. Gets louder when fans ramp up. ARC B580 Guardian, tried setting custom fan curve but still present, just sounds off. Anyone else have this? Any ideas? Maybe get in touch with Intel

[KentRusselP_Intel]

Hi Flyin_teabag,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To effectively diagnose the buzzing noise from your GPU fans, please consider the following detailed questions:

• Does the buzzing noise occur only at certain fan speeds or RPM ranges, or is it present continuously across the entire range of fan speeds?
• Can you determine if the buzzing sound is coming from a particular fan, such as the left or right fan, by listening carefully?
• Does the buzzing start immediately when the fans begin spinning, or does it only develop after the fans have been running for some time?
• Are you able to reproduce the buzzing sound by running a stress test on the GPU, especially when the fans are forced to run at higher speeds even if the GPU temperature is low (idle)?
• Are there any visible obstructions near the GPU fans, such as cables, dust accumulation, or debris that might interfere with fan operation?
• When the fans are stationary, do the fan blades appear damaged, warped, or misaligned in any way?
• Is the GPU properly seated and securely fastened in the PCIe slot to ensure stable mechanical and electrical connection?
• How long have you owned this GPU, and when did you first notice the buzzing noise? Has it worsened over time?

These questions aim to isolate whether the buzzing is related to mechanical issues (like blade damage or obstructions), electrical or control issues (such as fan speed control or power delivery), or installation problems. Answering them will help guide further troubleshooting steps or hardware evaluation.

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

Hi, thanks for the response.

I’ve had the card for a few months now, but only noticed the noise this past week or so.
At first I thought it was coil whine, but it doesn’t have that high pitched sound that I associate with coil whine.
I’ve narrowed the noise down to the fan closest to the 8 pin connector. It is present at all times now, not present when the fans are not spinning
The noise is there without any load on the graphics card, using Intels tuning application.
I removed the card and checked for anything making contact with the fan - nothing is making contact that I can see - the wire that I can see through the fan blades looks in place in the tunnel it runs in.
When I spin the fans manually and listen closely I can repeat the noise. Which makes me believe it’s the fan.

[Flyin_teabag]

Intel ssu

[KentRusselP_Intel]

Hi Flyin_teabag,

I hope you are doing well and thanks for getting back! Upon checking, it seems like the issue is fan bearing wear, which is unfortunately common and typically requires fan replacement to resolve permanently.

Please answer these confirmation questions for further investigation:

1. When you try spinning the problematic fan by hand, does it feel different from the other fan?
2. When you adjust the fan speed using Intel’s software, does the buzzing noise change?
3. Is the buzzing noise constant, or does it follow a repeating pattern?
4. Have you noticed any performance drops or abnormal temperature readings on the GPU?
5. Do you still have the original purchase receipt and have you contacted the OEM (SPARKLE) about this issue? Here is a link for your reference: SPARKLE - Contact

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

Hi thanks for getting back to me, I have been in contact with both Intel support and sparkle. Intel are extremely slow and don’t appear to be helpful in resolving my issues. Sparkle have yet to respond…

The noise is there now constant and really starting to annoy me now. The fans look the same and turn by hand the same, it’s only when I put my ear to it there is definitely a bearing fault in one of the fans.

Goodness this process has really put me off arc products

[KentRusselP_Intel]

Hi Flyin_teabag,

I hope you are doing well and thank you for sharing your experience. We sincerely acknowledge the frustration caused by the persistent noise and the bearing fault you have identified in one of the fans. We also understand your concerns regarding the responsiveness. Please be assured that we take your feedback seriously. The issue you described will be thoroughly investigated to determine the root cause and identify the appropriate resolution. We are committed to improving your experience with our products and support services.

We appreciate your patience and will keep you updated on the progress of this investigation. If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

I appreciate that these things require time.

However,

I’m still waiting for a response from both Intel and sparkle. Neither have responded to my last email

[KentRusselP_Intel]

Hi Flyin_teabag,

I hope you are doing well and thank you for your response! For further investigation of the issue, please provide a sample video of the issue. 

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

So Sparkle eventually responded. They are not going to help me with the issue. Told me to contact the retailer I purchased it from, even though it’s outside the return window. I provided Sparkle all the information including picture of the serial number, of the card and the following video

https://drive.google.com/file/d/164ggNwPqOeJRWB_JbrwLzAtgv-AylpnL/view?usp=drivesdk

[KentRusselP_Intel]

Hi Flyin_teabag,

I hope you're doing well, and thank you for taking the time to share a video of the issue. We truly appreciate the effort, as it gives us a much clearer understanding of what you’re experiencing. Please rest assured that we take your feedback seriously. We will be conducting a thorough investigation to determine the root cause and identify the most appropriate solution.

Your experience with our products and support matters to us, and we are committed to making sure this issue is properly addressed.

Thank you for your patience while we look into this. We will keep you updated as the investigation progresses. In the meantime, if you have any questions or need additional clarification, please feel free to reach out at any time.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

Does anyone else have a solution for this issue? Or came across it before? I’m just shocked that the manufacturer hasn’t even taken the card to inspect it to see if it actually is the fan, they’ve literally washed their hands off it. Intel say they are investigating it, but what has been done? It’s almost two weeks having now and nothing

[KentRusselP_Intel]

Hi Flyin_teabag,

I've sent an email to your active email address for the next step of the process. Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[Flyin_teabag]

Hi, can you please send Sparkle the email you sent me as they are not responding to my emails?

[Flyin_teabag]

Also who is the recommended Intel Arc repairer in the United Kingdom, I think I’m going to have to pay to have the card repaired, I’ve now sent two emails to Sparkle without response

[KentRusselP_Intel]

Hi Flyin_teabag,

Thank you for getting back to us!

Please note that if the OEM (Sparkle) does not respond to your warranty inquiry, you may also reach out directly to your place of purchase to initiate a warranty claim for your unit. They should be able to assist you with processing the request if the manufacturer remains unresponsive.

At this point, I will proceed with closing this inquiry. If you need further support or have any additional questions, feel free to submit a new request at any time. Kindly be aware that once this case is closed, this thread will no longer be monitored.

Kind regards,

Kent Russel P.

Intel Customer Support Technician