The A770 can't even run Monster Hunter: Wilds properly!

[Allerstout]

我是用a770 16g进行了怪物猎人荒野的游玩，体验十分糟糕，在1080P、1440P、2160P我都进行了测试，在所有设置设置为最低之后，单独将纹理相关设置为高或者最高（因为有16G的显存）。

可是结果是分别得到了平均帧数35、30、22的成绩，这些成绩是在fsr开启帧生成的情况下运行出来的，这导致我完全没法游玩。

一开始我以为这是这个游戏的共性，知道我今天使用一张2060  6g的显卡进行游玩，在2k的情况下，只使用dlss3，没有帧生成，轻而易举达到了45+。

在其他视频网站上得知a770相关体验也是一样的。

这绝对是有问题的，请给我一个回复。

cpu:12400F

GPU:a770 16g

ram 48G

I played Monster Hunter: wilds using the A770 16GB, and the experience was very poor. I tested at 1080P, 1440P, and 2160P. After setting all the options to the lowest, I specifically set the texture-related settings to high or ultra (because it has 16GB of VRAM).

However, the results were average frame rates of 35, 30, and 22, respectively. These results were achieved with FSR enabled for frame generation, making the game unplayable.

At first, I thought this was a common issue with the game. But today, I used a 2060 6GB graphics card for testing. At 2K, with only DLSS3 and no frame generation, I easily achieved 45+ FPS.

I found on other video platforms that the experience with the A770 is the same.

This is definitely an issue. Please provide a response.

[JohnM_Intel]

Hello Allerstout,

Thank you for sharing this with the communities.

Intel has released a new driver update that addresses the FPS issue with Monster Hunter: Wilds. Our team has resolved the problem using the latest driver version 32.0.101.6632, which includes performance enhancements for this game. Please download and install this driver version and let me know if the issue persists so I can investigate further.

Additionally, you can check the release notes for more detailed information about the driver. Please ensure you use Display Driver Uninstaller (DDU) before installation.

Regards,

John Sergio M.

Intel Customer Support Technician

[Allerstout]

我使用的就是 32.0.101.6632版本的显卡驱动，这个驱动让我的游戏体验如描述一样，同时我在一些性能测试视频中看到B系列显卡的b580并没有上述问题，因此我希望能尽快拿出解决方案

[JohnM_Intel]

Hello Allerstout,

Could you please confirm if you used Display Driver Uninstaller (DDU) and performed a clean installation when updating your graphics driver to the latest version? Additionally, could you provide the steps you followed for updating the graphics driver?

To better understand your system, please provide a System Support Utility (SSU) report. Here are the steps to generate it:

1. Download and Launch: Once the download is complete, launch SSU.exe.
2. Scan: Check the box for "Everything" and click "Scan."
3. Review: After scanning, click "Next."
4. Save: Click "Save" to save the report.

Regards,

John Sergio M.

Intel Customer Support Technician

[Allerstout]

ssu  report

[JohnM_Intel]

Hello Allerstout,

Thank you for providing the SSU, and upon checking, you have the latest graphics drivers, but I have found an old graphics driver. What we will do right now is to troubleshoot this issue. Please follow the steps on Clean Installation of Intel Graphics Drivers in Windows:

Identify and Download the Graphics Driver

1. Open the Device Manager using the steps provided for your operating system:

• Windows 11*/10*/8.1*: Right-click the Windows Start button. Select Device Manager.
• Windows 7*: Click Windows Start, click Run, type: devmgmt.ms

1. Expand the Display adapters section.
2. Identify the Intel Graphics device among the options listed.
3. Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
4. Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to: How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Regards,

John Sergio M.

Intel Customer Support Technician

[Allerstout]

我是在刚刚使用ddu卸载掉显卡驱动，然后安装6632版本的驱动程序并重启后，立即使用ssu检测的。如果这样得到的报告都得出了上面的结论，我认为除了浪费我宝贵的时间和生命之外没必要再进行一次操作了。我看了社区内的其他相关的话题，我们用户总是处于使用ddu卸载然后安装驱动程序的循环中，事情却没有得到一丁点缓解，我拒绝继续执行这种愚蠢的操作。

你们应该且必须尽快提供修复的驱动程序或方案！！！

[JohnM_Intel]

Hello Allerstout,

I apologize for any inconvenience this may have caused. If you already have the game, could you please provide the following:

• A screenshot of the settings.
• The CapframeX result.
• If possible, a benchmark performance of the game.

Thank you.

Regards,

John Sergio M.

Intel Customer Support Technician

[Allerstout]

这是使用capgrameX测试得到的数据文件，还有测试时的游戏设置，可以看出来仅仅是1440P分辨率下除材质外几乎全部设置低档，这样也仅仅只有20多帧

[JohnM_Intel]

Hello Allerstout,

Thank you for sharing the game settings. However, I'm having difficulty understanding them because they are in Chinese. Could you please provide a screenshot with the settings in English?

Thank you.

Regards,

John Sergio M.

Intel Customer Support Technician

[Allerstout]

look

[JeanetteC_Intel · Accepted solution]

Hello Allerstout,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Please note that the solution is included in Arc Driver 101.6732. I strongly recommend performing a clean installation using Display Driver Uninstaller (DDU) with version 101.6732 or newer (101.6734). I hope this is helpful.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JohnM_Intel]

Hello Allerstout,

Thank you for providing the English settings; give me enough time to investigate this issue in our lab for me to test the game using these settings.

Once done with the investigation, I'll get back to you.

Thank you.

Regards,

John Sergio M.

Intel Customer Support Technician

[jason97]

驱动换成6078的老版本能解决这个问题

[JeanetteC_Intel]

Hello jason97,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for posting in Intel Communities.

I understand that you might be experiencing the same issue discussed in this thread, but I kindly ask that you create a new thread for your case. This will enable us to concentrate on your specific problem and offer more effective assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Earl_Intel]

Hi Allerstrout,

I was just curious if you had a chance to try our earlier post addressing the solution to your issue. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Allerstout,

I haven't heard back from you in the past few days. I hope the solution I provided for the Monster Hunter issue with Intel® Arc™ A770 Graphics was helpful in resolving the problem.

I will now close this thread. If you need assistance in the future, please submit a new question, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician