Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21733 Discussions

The HD 520 cannot use 2k resolution

LIBO
Beginner
‎02-24-2024 07:01 PM
761 Views

My monitor supports 2k resolution, but the options can not be seen, using the HDMI interface of the notebook DP connected to the monitor, the latest graphics card driver installed on the official intel website can not solve this problem. And I can not find the custommodeapp.exe file in windows/system32, how to solve it?

Preview file
99 KB
0 Kudos

Link Copied

1 Reply
JayB_Intel
Employee
‎02-26-2024 09:19 PM
721 Views

Hello LIBO,


Thank you for posting in the Intel® Communities Support.


Unfortunately, the interactive technical support for Intel® Core™ i7-6500U Processor and the Intel® HD Graphics 520 is already at End of Interactive Support(EOIS) and has been discontinued. Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request or reach out to your system manufacturer (HP) for further assistance. Thank you for understanding.




Best regards,

Jay B.


0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.