The Intel(R) Graphics System Controller Firmware Interface is being reset

[elnurani]

Hi,

Recently i started facing video playback stutter with audio stutter for about 1 sec and then restore normal playing, this happened several times in an hour. after checking the windows logs in the event viewer the message "The Intel(R) Graphics System Controller Firmware Interface is being reset" found repeatedly and coinciding with the video and audio stuttering.

System configuration:

Lenovo  IdeaCentre AIO 5 27IAH7

CPU: Intel I7 12700H

GPU: Intel ARC A370M

RAM: 32GB DDR5

Storage: 2TB Samsung 980 Pro SSD .

Troubleshooting steps bien done:

- Bios was checked and found it is latest version as per OEM "LENOVO" website

- Tried several intel ARC graphics drivers and currently the latest driver installed "32.0.101.5762"

- Clean install of windows 11 with formatting of the SSD.

All the above did not solve the problem.

Very important Note:

The system started this behavior only after upgrading to windows eleven 24H2, 

On windows eleven  23H2 and 22H2 the system runs fine without any issues.

SSU.TXT attached for further analysis and troubleshooting.

please help to resolve this issue

Regard

[Mike_Intel]

Hello elnurani,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Can you share a video of the issue?
2. What is the app that you are using playing the video?
3. Are you also having this issue playing a video online like in Youtube?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician