The computer cannot light up after manual restart with ARC B580

[kinopio]

Graphics card : ARC B580 CPU : i5 10400 Motherboard: MSI B460M BOOMBER The computer cannot light up after manual restart, and it seems that the graphics card is not working. I have to force a shutdown and restart to light up the screen. This problem occurs every time the computer is restarted.

[kinopio]

There is another issue, my monitor is 75Hz, but after installing B580, the refresh rate automatically decreases to 60Hz. If I manually adjust the refresh rate to 75Hz, the resolution will automatically decrease to a very low state

[n_scott_pearson]

This is often an indication of a poorer quality (or failing) cable. You could try a better quality one.

Hope this helps,

...S

[ArielP_Intel]

Hello kinopio,

Thank you for posting in Intel Communities! I'm sorry to hear that you're having issues with your graphics card.

Could you please provide the following details to help us assist you better:

1. What driver version do you currently have installed?
2. Have you tried updating your BIOS to the latest version?
3. Did you perform a clean installation of the graphics drivers?
4. If you had a different graphics card previously, did you use DDU (Display Driver Uninstaller) to remove the old graphics drivers?

These steps will help us identify the cause and guide you through the troubleshooting process. Looking forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

[Hexie9]

I have the same problems. The computer cannot light up after manual restart when you press the restart butten.   But if you press the turn off butten and then the turn on butten, the computer can light up.

Graphics card : ARC B580

CPU : i5 10400f

Motherboard: MSI B460M BOOMBER

1. What driver version do you currently have installed?    6651
2. Have you tried updating your BIOS to the latest version?   Yes
3. Did you perform a clean installation of the graphics drivers?   Yes
4. If you had a different graphics card previously, did you use DDU (Display Driver Uninstaller) to remove the old graphics drivers?  Yes

[ArielP_Intel]

Hello kinopoio,

I would like to follow up and ask if you've had the chance to review my previous response, where I asked a series of questions in order to better assist in finding a resolution for your issue.

Please let us know how it goes. Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello kinopio,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Ariel P.

Intel Customer Support Technician

[Evilizer]

I have this exact same issue. CPU 10400f with MSI b460

[Gnep]

my pc have same problem.CPU is i5 10400f and motherboard is MSI B460M.