The finals keeps crashing

[FUFOS532]

i got a brand new intel arc b580 and im not regretting it even for 1 seconds, there is just one problem that i cannot understand at all, when i launch the finals from steam, it starts, then i play it, and then the finals crashes, the image i uploaded is the finals crash log, i tried fixing it by turning off hags on windows, but it changes nothing, im sure 100% its something related to the gpu because my temps are cpu under full load does 55 Celsius to Maximum 65 Celsius, the gpu does 50 Celsius to maximum and rarely 60 Celsius with 10% to 30% of usage (im in 1080p resolution),all of those temps are in full ultra graphics, and my psu isnt the problem because i checked the wattage of my system while i was doing a match with ultra graphics and it was 86 wats, its logic cause i got an i5 14400F that does 65w, plus some wats from the 10% to 30% usage of the gpu it does 86 to 94 wats, and my psu is 550w bronze, if you wana know my specs, i got, an intel core i5 14400F, b760 plus motherboard, ddr5 16gb 5600mhz, intel arc b580 limited edition, 550w bronze non modular psu, let me know if there is something to fix this

[Chawan_Intel]

I understand how frustrating it can be when The Finals crashes during gameplay, especially after you have already tried disabling HAGS and checked your system temperatures and power consumption. We appreciate the detailed system specifications and troubleshooting information you have already provided.

To help us investigate the issue further, could you please share the latest Intel® System Support Utility for Windows* (SSU) log from your system?

When generating the SSU report, please ensure that the Network Adapters option is unchecked before running the scan.

The SSU report will provide us with important information about your hardware configuration, graphics driver, BIOS, Windows version, and other system details that can help us identify potential causes.

Please generate the latest SSU log and attach it to your reply.

Additionally, if possible, please provide the following details:

• Whether the crash occurs every time you play The Finals or only occasionally
• Whether the issue occurs with other games as well
• Any specific error message shown when the game crashes

Once we receive the SSU log and the additional information, we will review the details and assist you with the appropriate next steps.

[FUFOS532]

thank you for answering me, to answer your questions, 1 : the crash occurs only occasionally, 2 - the issue only happens with the finals for now (i do not have any other game with unreal enginge 5 other then the finas), 3 - the error message is the photo i uploaded in the post, anyway there is the ssu log, thank you : # SSU Scan Information Scan Info: Version:"4.3.2.0" Date:"08/31/2026" Time:"00:00:16.1721127" # Scanned Hardware Computer: BaseBoard Manufacturer:"ASUSTeK COMPUTER INC." BIOS Mode:"UEFI" BIOS Version/Date:"American Megatrends Inc. 1602 , 11/30/2023" CD or DVD:"Not Available" Embedded Controller Version:"255.255" Platform Role:"Desktop" Processor:"Intel(R) Core(TM) i5-14400F , GenuineIntel" Secure Boot State:"Off" SMBIOS Version:"3.5" Sound Card:"Dispositivo High Definition Audio" Sound Card:"USB Speakers" System Manufacturer:"ASUS" System Model:"System Product Name" System SKU:"SKU" System Type:"x64-based PC" - "Displays" - "MNT" Display Name:"MNT" Raw EDID:"00 FF FF FF FF FF FF 00 0D 04 00 27 01 00 00 00 01 22 01 03 80 3C 21 78 2A EE 91 A3 54 4C 99 26 0F 50 54 BF EF 00 D1 C0 B3 00 95 00 81 80 81 40 81 C0 A9 C0 01 01 02 3A 80 18 71 38 2D 40 58 2C 45 00 56 50 21 00 00 1E 00 00 00 FD 00 30 A5 1E B8 3C 00 0A 20 20 20 20 20 20 00 00 00 FF 00 30 30 30 30 30 30 30 30 30 30 30 30 31 00 00 00 FC 00 4D 4E 54 0A 20 20 20 20 20 20 20 20 20 01 32 02 03 3E F1 4A 90 1F 04 13 03 12 01 40 3F 05 23 09 07 07 83 01 00 00 E3 05 C0 00 E6 06 05 01 60 59 08 67 03 0C 00 20 00 18 44 67 D8 5D C4 01 78 88 00 68 1A 00 00 01 01 30 A5 E6 E2 00 EA 7F 21 56 AA 51 00 1E 30 46 8F 33 00 56 50 21 00 00 1E 29 83 80 A0 70 38 29 40 30 20 35 00 56 50 21 00 00 1E 29 91 80 78 70 38 18 40 30 20 35 00 56 50 21 00 00 1E 00 00 00 00 00 00 00 00 00 00 00 1C" Serial Number:"0000000000001" - "Graphics" Intel ® Graphics Driver Version:"32.0.101.8974" - "Intel(R) Arc(TM) B580 Graphics" Adapter Compatibility:"Intel Corporation" Adapter DAC Type:"Internal" Adapter RAM:"4,00 GB" Availability:"Running or Full Power" Bits Per Pixel:"32" - "Caption":"Intel(R) Arc(TM) B580 Graphics" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+B580+Graphics" CoInstallers:"oem3.inf,BMG_IAG_E20B_FWU,Internal,Intel(R) Arc(TM) B580 Graphics Family" Color Table Entries:"4294967296" Dedicated Video Memory:"12190 MB" Driver:"igdkmdnd64.sys" Driver Date:"08/11/2026 02:00" Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_fb6b9affe823ecad\igdkmdnd64.sys" Driver Provider:"Intel Corporation" Driver Version:"32.0.101.8974" INF:"oem3.inf" INF Section:"BMG_IAG_E20B_FWU" Install Date:"Not Available" Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_fb6b9affe823ecad\igd9trinity64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_fb6b9affe823ecad\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_fb6b9affe823ecad\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_fb6b9affe823ecad\igd12umd64.dll" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"Not Available" Location:"PCI bus 3, device 0, function 0" Manufacturer:"Intel Corporation" Microsoft DirectX* Version:"DirectX 12" Monochrome:"No" Number of Colors:"4294967296" Number of Video Pages:"Not Available" PNP Device ID:"PCI\VEN_8086&DEV_E20B&SUBSYS_11008086&REV_00\6&29DB72BD&0&00080008" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Refresh Rate - Current:"165 Hz" Refresh Rate - Maximum:"165 Hz" Refresh Rate - Minimum:"50 Hz" Resolution:"1920 X 1080" Scan Mode:"Noninterlaced" Service Name:"igfxnd" Status:"OK" Video Architecture:"VGA" Video Memory:"8096 MB" Video Processor:"Intel(R) Arc(TM) B580 Graphics Family" - "Management Engine" - "vPro" Intel Active Management technology (AMT):"Not Detected" - "Memory" Physical Memory (Available):"8,85 GB" Physical Memory (Installed):"16 GB" Physical Memory (Total):"15,81 GB" - "BANK 0" Capacity:"16 GB" Channel:"Controller1-DIMM1" Configured Clock Speed:"5600 MT/s" Configured Voltage:"1100 millivolts" Data Width:"64 bits" Form Factor:"DIMM" Interleave Position:"Noninterleaved" Manufacturer:"SK Hynix" Maximum Voltage:"Not Available" Memory Type:"Unknown" Minimum Voltage:"Not Available" Part Number:"HMCG78AGBUA084N" Serial Number:"76B00928" Status:"Not Available" Type:"Synchronous" - "Motherboard" Availability:"Running or Full Power" BIOS:"1602, ALASKA - 1072009" Caption:"Scheda madre" Chipset:"Not Available" Date:"11/30/2023 12:00" Install Date:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Manufacturer:"ASUSTeK COMPUTER INC." Model:"Not Available" Part Number:"Not Available" PNP Device ID:"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Product:"PRIME B760-PLUS" Serial Number:"231231013500926" Status:"OK" Version:"Rev 1.xx" - "Operating System" .Net Framework Version:"4.0,4.8" Boot Device:"\Device\HarddiskVolume1" Internet Browser:"Internet Explorer,11.3636" Locale:"Italia" OS Manufacturer:"Microsoft Corporation" OS Name:"Microsoft Windows 10 Pro" Other OS Description:"Not Available" Page File:"C:\pagefile.sys" Page File Space:"10,00 GB" Physical Memory (Available):"8,84 GB" Physical Memory (Installed):"16 GB" Physical Memory (Total):"15,81 GB" System Directory:"C:\Windows\system32" Version:"10.0.19045 Build 19045.7663" Virtual Memory (Available):"11,34 GB" Virtual Memory (Total):"25,81 GB" Windows Directory:"C:\Windows" - "Installed Updates" KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]" KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]" KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]" KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]" KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB5011048:"Update [8/4/2026]" KB5011061:"Update [8/4/2026]" KB5014032:"Security Update [5/5/2023]" KB5015684:"Update [5/5/2023]" KB5020683:"Update [8/3/2026]" KB5025315:"Update [5/5/2023]" KB5033052:"Update [8/4/2026]" KB5066135:"Update [8/4/2026]" KB5066790:"Security Update [8/4/2026]" KB5071982:"Security Update [8/4/2026]" KB5072653:"Security Update [8/4/2026]" KB5104021:"Security Update [8/4/2026]" KB5120249:"Security Update [8/12/2026]" KB5120709:"Update [8/12/2026]" Microsoft ASP.NET Core 8.0.14 - Shared Framework (x86):".NET [13/08/2026]" - "Processor" - "Intel(R) Core(TM) i5-14400F" Architecture:"x64" ATPO:"Not Available" Availability:"Running or Full Power" Caption:"Intel64 Family 6 Model 183 Stepping 1" - "Chipset Name":"Intel(R) Core(TM) i5-14400F" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+14400F" CPU Speed:"2,5 GHz" Current Voltage:"1.6 volts" Driver:"Not Available" Driver Date:"04/21/2009 12:00" Driver Path:"C:\Windows\system32\drivers\intelppm.sys" Driver Provider:"Microsoft" Driver Version:"10.0.19041.6093" Ext. Family:"Not Available" Family:"Not Available" FPO:"Not Available" INF:"cpu.inf" INF Section:"IntelPPM_Inst.NT" Install Date:"Not Available" Last Error Code:"Not Available" Level 1 Cache:"10 x 288 KB" Level 2 Cache:"10 x 2048 KB" Level 3 Cache:"20 MB" Load:"42%" Manufacturer:"GenuineIntel" Model:"183" Name:"Intel(R) Core(TM) i5-14400F" Number of Cores:"10" Number of Cores Enabled:"10" Number of Logical Processors:"16" Part Number:"To Be Filled By O.E.M." Power Management Capabilities:"Not Available" Power Management Supported:"No" Processor ID:"BFEBFBFF000B0671" Revision:"Not Available" Serial Number:"To Be Filled By O.E.M." Service Name:"intelppm" Status:"OK" Stepping:"1" Version:"Not Available" - "Storage" - "Generic Mass-Storage USB Device" Capablities:"Random Access, Supports Writing, Supports Removable Media" Caption:"Generic Mass-Storage USB Device" Cylinder - Total:"7011" Description:"Unità disco" Driver:"Not Available" Driver Date:"06/21/2006 12:00" Driver Version:"10.0.19041.4597" Error Code:"Device is working properly" Firmware Revision:"2.00" Heads - Total:"255" Index:"1" INF:"disk.inf" Install Date:"Not Available" Interface Type:"USB" Manufacturer:"(unità disco standard)" Model:"Generic Mass-Storage USB Device" Name:"\\.\PHYSICALDRIVE1" Partitions:"2" Physical Sector Size:"512" PNP Device ID:"USBSTOR\DISK&VEN_GENERIC&PROD_MASS-STORAGE&REV_2.00\20240418000000&0" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" Sectors - Per Track:"63" Sectors - Total:"112631715" Serial Number:"20240418000000" Size:"53,71 GB" Size – Available:"0.0 bytes" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"1787805" - "PNY CS1030 500GB SSD" Capablities:"Random Access, Supports Writing" Caption:"PNY CS1030 500GB SSD" Cylinder - Total:"62260" Description:"Unità disco" Driver:"Not Available" Driver Date:"06/21/2006 12:00" Driver Version:"10.0.19041.4597" Error Code:"Device is working properly" Firmware Revision:"24B5A14G" Heads - Total:"255" Index:"0" INF:"disk.inf" Install Date:"Not Available" Interface Type:"SCSI" Manufacturer:"(unità disco standard)" Model:"PNY CS1030 500GB SSD" Name:"\\.\PHYSICALDRIVE0" Partitions:"3" Physical Sector Size:"4096" PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_PNY_CS1030_500GB\5&C7EDD78&0&000000" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" SCSI Bus:"0" SCSI LUN:"0" SCSI Port:"1" Sectors - Per Track:"63" Sectors - Total:"1000206900" Serial Number:"0000_0000_0000_0000_541D_6100_0000_0000." Size:"476,94 GB" Size – Available:"258,73 GB" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"15876300" - "C:" Availability:"Not Available" Caption:"C:" Compression Method:"Not Compressed" Description:"Disco rigido locale" File System:"NTFS" Name:"Not Available" Serial Number:"4A49F6DD" Size:"476,3024368286133 GB" Size – Available:"258,7329864501953 GB" Status:"Not Available" Volume Dirty:"No" ...#SSU#...

[Chawan_Intel]

We acknowledge the information you provided regarding the occasional crash in The Finals and the SSU details shared.

To continue the investigation, we request you to attach the SSU report as a file so we can review the complete system and driver configuration.

To save and attach the SSU report:

1. Open the Intel® System Support Utility for Windows* (SSU).
2. Run a scan of your system.
3. Select Next and choose All information.
4. Open Detailed View.
5. Select the option to Save/Export the report.
6. Save the report as a .txt file.
7. Attach the saved SSU .txt file to your reply to this email.

Once we receive the attached SSU report, we will review the system configuration, graphics driver, and other relevant details to continue troubleshooting the crash in The Finals.

Kindly share the file when convenient so we can proceed with the investigation.