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Timeout while installing driver for skylake i5-6600

DDe_F2
Beginner
2,524 Views

I recently installed a i5-6600 processor on a GA-H170-HD3 motherboard.

I did not install a videocard because I want to use the graphic controller of the cpu.

Windows 7 works fine until I try to install the Intel HD Graphics 530 drivers.

Installation of the drivers fails with a timeout.

After that the system periodically freezes for 10 minutes.

I see the following error message in the event viewer: timeout waiting for Intel(R) HD Graphics Control Panel Service

Can someone tell me how I can troubleshoot this issue?

Can someone tell me where I can find more information? E.g. logging of the drivers.

Thanks,

David

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Allan_J_Intel1
Employee
950 Views

Have you tried downloading the zip version of the latest video drivers?

https://downloadcenter.intel.com/download/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-7-8-1-10 Download Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows® 7, 8.1, & 10

Try performing manual driver installation:

http://www.intel.com/support/graphics/sb/CS-033915.htm Graphics Drivers — How to Manually Install a Driver in Microsoft Windows 7*

Allan.

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DDe_F2
Beginner
950 Views

Yes. I already tried that. I tried the drivers supplied with the motherboard, and the latest version which I downloaded.

I also tried the manual installation.

Result is the same with all attempts: Installation fails after 10 to 15 minutes.

The same error message appears in the event log.

I am looking for some more detailed logging. Which hopefully explains the cause of the timeout.

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Filip_Z_Intel
Employee
950 Views

Please check in the Event Viewer (Right click on the Start button and it's there)

Most likely

Windows Logs -> Setup

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