Transparent Green Box on half of the screen

[BetterStorm]

i was play a game known as roblox and suddenly my screen got glitched and a green box appeared i restarted my pc and it didn't fix pls help me

[ArchieD_Intel]

Hi BetterStorm,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

What are the troubleshooting steps that you tried so far other than resting the computer?

Have you used DDU to completely remove all residual drivers and installed a new one?

Which gaming platform did you use to download the game?

Have you tried using a different monitor?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[BetterStorm]

Hello thanks for the reply 
1- I tried things like ending dwm.exe and restarting it , downloading a new driver, restarting windows explorer
2- yes 
3- I downloaded the game from its orignal website - www.roblox.com
4- yes it removed the box for a second and then it also starting showing on the external monitor

Here is the Detailed system info of my laptop.

[BetterStorm]

It got worse now a red glitching box appeared
And I also tried by booting in safe mode

[ArchieD_Intel]

Hi BetterStorm,

Thank you for the update. I will investigate this issue however to better understand your system's configuration; I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
  • Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file to us.

This information will greatly assist me in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know. 

Best regards,

Archie D.

Intel Customer Support Technician

[BetterStorm]

Here is the file that SSU gave me:

[ArchieD_Intel]

Hi BetterStorm,

After reviewing your SSU, it appears that the product in question has been discontinued and has reached the end of its interactive technical support period. For products that have reached this stage, active support and agent intervention are not expected, and assistance is typically provided through suggestions from fellow community members.

Please note that I will no longer be monitoring this thread. Thank you for your understanding.

Best regards,

Archie D.

Intel Customer Support Technician