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UHD Graphics 620 Driver Update Issues

I have an issue with the UHD 620 graphics card. At first the card/drivers when I tried to connect to a secondary display. I had to disable and then reinable it. All of my video playback has been horrible on this machine (Lenovo Yoga 920). I'm SURE it is a driver issue. I tried to download all the drivers from the Intel site for the UHD 620 graphics card. Windows each time would override the installation saying: "You have the most up-to-date drivers for your graphics card" and cancel out of the installation. I so regret buying this machine with this poorly designed graphics card. Is there anyway around pushing the latest driver installation through to bypass the Windows 10 message????? Attached is my machine diagnostics report.

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Community Manager
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Hello mjeff321

 

 

Thank you for joining the community.

 

 

For the manual installation of the driver follow these steps:
  1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip
  2. Unzip the file to a designated location or folder.
  3. Right-click Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues with the installation.

 

 

The graphics driver provided is the latest on Intel® download center for Intel® UHD Graphics 620 controller, bear in mind that this version is the generic version for the controller, is recommended to use the drivers built for your system by the manufacturer in your case Lenovo™.

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

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I have done this already. PLEASE re-read my post! Windows 10 stops me at your step 13 when I try to do the installation with the message: "Windows has determined that you already have the best up-to-date drivers for your machine". It then cancels out of the installation and DOES NOT allow the latest driver build that I've downloaded from the Intel site to be install on my machine.

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Community Manager
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Hello mjeff321

 

 

Thank you for your response.

 

 

I order to install the new version of drivers you have to uninstall the drivers currently install on the system, Please follow the steps below to uninstall the graphics driver:
  1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
  2. Expand the Display Adapters section.
  3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the checkbox "Delete" the driver software for this device.
  6. Reboot the computer after the uninstall process has finished.

 

Once the drivers are uninstalled you should be able to try the steps previously provided to install de drivers

 

 

Try to complete these steps without internet connection to avoid automatic driver update form the OS

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

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Community Manager
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Hello mjeff321

 

 

I was checking your case and would like to know if you were able to try the steps provided.

 

 

Regards,

 

Leonardo C.

 

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I was able to get the new drivers installed on my machine. However; I still have the same issues as before with grainy video rendering and video loads starting over if I leave and come back to the window (YouTube).

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Community Manager
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Hello mjeff3212

 

 

Thank you for your response.

 

 

Could you provide us with a video of the error that you have?

 

 

What is the resolution and frame rate of the videos?

 

 

Have you tried to reproduce the video with other Web Browsers? If you have, let me know what Browsers.

 

 

Regards,

 

Leonardo C.

 

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Community Manager
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Hello mjeff3212

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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this dos not work i had the same isue

i have a auros z370 mainboard v1.0 with a intel cpu i7 8700k.

the orginal driver wil not recognize the gpu in the i7 8700k sulution is to go to https://sourceforge.net/projects/snappy-driver-installer/ Snappy Driver Installer download | SourceForge.net

he will find a driver and it wil install youre UHD630 driver!!!

there seems to be somthing wronge wit the intel vga driver.

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Community Manager
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Hello x_mtd_x

 

 

Thank you for joining the community.

 

 

I want to verify with that you are having an issue with the display performance on your system or problems with the installation of the drivers?

 

 

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Also, please provide me with the graphics report of your system with the displays connected following these steps:

 

  1. Right-click on the Desktop, and click on Graphics Properties.
  2. Click Options and Support, and then click Information Center.
  3. Click on Save (save it in your desktop).
  4. Please attach the report to the thread.

 

Regards,

 

Leonardo C.

 

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the data you requested

by the way it is the Intel(R) UHD Graphics 630!!! i have a problem installing the driver wont work same issu as above on a fresh windows 64 bit windows 10 only works with alternative like i discribed above now its installed

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Community Manager
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Hello x_mtd_x

 

 

Thank you for your response.

 

 

Looking into the report that you have provided I see that you were able to successfully updates the graphics drivers, I would like to verify with you if you have any other question?

 

 

Regards,

 

Leonardo C.

 

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by the way i have updated the drivers with https://sourceforge.net/projects/snappy-driver-installer/ Snappy Driver Installer download | SourceForge.net

and this is the new ssu list of my pc

is wil the bug in youre driver be updated???

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Community Manager
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Hello x_mtd_x

 

 

Thank you for your response.

 

 

Allow me to share with you that we have installed the drivers on several systems with no installation errors, please bear in mind that this driver a generic driver for his system, we recommend using the drivers provided form the system manufacturer due to those are customized for the system.

 

 

Regards,

 

Leonardo C.

 

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Community Manager
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Hello x_mtd_x

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

Leonardo C.

 

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i got same issue am on latest windows 10 v1803 build 17134.191 and my pc spec

MOBO: AsRock Z370 Pro4

CPU: Intel Core i5 8400

GPU: ZOTAC Geforce GTX 1070 Mini 8GB

RAM: Adata 16 gb DDR4 2666mhz

SSD: TeamGroup 240gb upto 470 mb/s

PSU: AeroCooler KCAS-600W 80+ Bronze

OS: Windows 10 Pro x64-bit

and i got error code by installing the driver into device manager after i done that i install also normally the setup its just work fine after doing manual install driver but i still get that issue which is says " (Code 31) "

So please i need help to fix that and able to use UDH Graphics 630 because some people have a gtx 1060 6gb and they can also use uhd graphics

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Community Manager
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Hello BigBossGTX1070

 

 

Thank you for joining the community.

 

 

I see that you are having issues to complete a driver update, allow me to help you with the inquiries.

 

 

I recommend trying a clean installation on the graphics driver on your system.

 

 

First, you will have download the Intel® UHD Graphics 630 driver version on the following link https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip https://downloadmirror.intel.com/27892/a08/win64_24.20.100.6194.zip (bear in mind that this is the generic driver for your Intel® UHD Graphics 630), once the driver is downloaded please make sure that the unit is not connected to internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:

 

  1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
  2. Expand the Display Adapters section.
  3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the checkbox Delete the driver software for this device.
  6. Reboot the computer after the uninstall process has finished.

 

Once the reboot is completed, please follow these steps in order to update the graphics driver:
  1. Use the .zip file downloaded previously.
  2. Unzip the file to a designated location or folder.
  3. Right-click on the Windows Start icon and open Device Manager.
  4. Click "Yes" when prompted for permission from User Account Control.
  5. Expand the Display adapters section.
  6. Right-click the Intel® graphics entry and select Update Driver Software.
  7. Click "Browse my computer for driver software".
  8. Click "Let me pick from a list of device drivers on my computer".
  9. Click "Have Disk".
  10. Click "Browse".
  11. Access the designated location or folder, and access a folder called "Graphics".
  12. Select the file called "igdlh64" or "igdlh".
  13. Click Open, then click OK, and finally click "Next". Drivers are now being installed.
  14. Reboot your computer.
  15. And let me know if you have any issues during the installation.

 

You could also try the VGA drivers provided by the motherboard manufacturer (https://www.asrock.com/mb/Intel/Z370%20Pro4/index.asp# Download https://www.asrock.com/mb/Intel/Z370%20Pro4/index.asp# Download) on the system.

 

 

 

Regards,

 

Leonardo C.

 

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i did this steps before by 10 time's for sure first i tried to do with the asrock dvd driver installation all just same any other solution ?

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Community Manager
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Hello BigBossGTX1070

Thank you for your response.

  • For testing purposes could you try to boot the system without the external GPU to complete the graphics driver update? Please let me know the output.
  • I will also want to verify with you if you tried these Microsoft steps to fix the error code 31 on the device manager.
    • Reinstall the device driver using the Hardware Update wizard

  1. From Start, search for device manager and select Device Manager from the results.
  2. Right-click the device in the list.
  3. On the menu that appears, choose Update Driver to start the Hardware Update wizard.

Hope this helps.

 

Best Regards,

 

Leonardo C.
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so you mean i should plug from monitor to motherboard ? and unplug the gtx 1070 and try to install ? because what i saw some people have a graphics card already

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