Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
22657 Discussions

Unable to install graphics driver, error code 8

benchi
Beginner
‎10-23-2023 08:15 AM
2,054 Views
2023/10/22 10:19:17.316|INFO|Logging started on 2023/10/22 10:19:17.301 ||
2023/10/22 10:19:17.332|INFO|Installer version: 1.0.691.3 ||
2023/10/22 10:19:17.332|INFO|The application has been launched with the parameters: NULL ||
2023/10/22 10:19:17.332|INFO|Language of the user interface: [zh-CN]. ||
2023/10/22 10:19:17.332|INFO|Operating system specification: Microsoft Windows NT 10.0.22635.0 ||
2023/10/22 10:19:17.382|INFO|CPU base clock: 2904Mhz. ||
2023/10/22 10:19:17.382|INFO|Test Signing: OFF. ||
2023/10/22 10:19:17.382|INFO|Windows Media Player status: Installed ||
2023/10/22 10:19:17.382|INFO|Non-Interactive mode flag: False ||
2023/10/22 10:19:17.415|INFO|No Unknown PCI devices were found. ||
2023/10/22 10:19:17.415|INFO|
List of Graphics and Other Devices in Device Manager: {
  {
    Device detected: NVIDIA GeForce GT 730
    Version: 30.0.14.7444
    Device Instance Path: PCI\VEN_10DE&DEV_1287&SUBSYS_881A1043&REV_A1\4&38AB2860&0&0008
    Device manufacturer: NVIDIA
  }} ||
2023/10/22 10:19:17.415|INFO|Any platform is DG2: False ||
2023/10/22 10:19:17.423|INFO|Any platform is Gen12: False ||
2023/10/22 10:19:17.423|INFO|Dynamic background: False ||
2023/10/22 10:19:18.095|INFO|No Unknown PCI devices were found. ||
2023/10/22 10:19:18.095|INFO|
List of Graphics and Other Devices in Device Manager: {
  {
    Device detected: NVIDIA GeForce GT 730
    Version: 30.0.14.7444
    Device Instance Path: PCI\VEN_10DE&DEV_1287&SUBSYS_881A1043&REV_A1\4&38AB2860&0&0008
    Device manufacturer: NVIDIA
  }} ||
2023/10/22 10:19:18.422|INFO|
Found INF files in installer location:
{
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\11.1\IntcDAud.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\10.26\IntcDAud.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\10.27\IntcDAud.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\DisplayAudio\11.2\IntcDAud.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\MSHdaDac.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\iigd_dch.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\igcc_dch.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\HdBusExt.inf",
"C:\Users\bench\Downloads\gfx_win_101.2115\Graphics\cui_dch.inf",
}
 ||
2023/10/22 10:19:18.577|INFO|
Found Intel INF files in DriverStore location:
{
"C:\Windows\System32\DriverStore\FileRepository\mshdadac.inf_amd64_7bd1d54ab5aeffc0\mshdadac.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_13b8ffa089ba1d60\IntcDAud.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpssi_gpio.inf_amd64_62ffa3c95446bcfc\ialpssi_gpio.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorac.inf_amd64_3cbddcc68b1c0da2\iaStorAC.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_skl.inf_amd64_9d9dbb01837eba23\iaLPSS2i_I2C_SKL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_glk.inf_amd64_7b6c08738ca8a856\iaLPSS2i_I2C_GLK.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_cnl.inf_amd64_a60833fda31e9831\iaLPSS2i_GPIO2_CNL.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_f883a2d2516832ef\IntcDAud.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_376337617dbe6e1f\IntcDAud.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpssi_i2c.inf_amd64_8e00e1aed7fbdf70\ialpssi_i2c.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_i2c_tgl.inf_amd64_1308f85f1b0adf27\iaLPSS2_I2C_TGL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_skl.inf_amd64_b68199ad84607c21\iaLPSS2i_GPIO2_SKL.inf",
"C:\Windows\System32\DriverStore\FileRepository\iai2c.inf_amd64_a77c815b2999404d\iai2c.inf",
"C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_bd0cc22bd5bfc123\IntcDAud.inf",
"C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_aef57951458404a9\iigd_dch.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorhsa_ext.inf_amd64_1d307e7bccea1e8f\iaStorHsa_Ext.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_cnl.inf_amd64_f668309b543472eb\iaLPSS2i_I2C_CNL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_bxt_p.inf_amd64_8be317e01b44bf5a\iaLPSS2i_GPIO2_BXT_P.inf",
"C:\Windows\System32\DriverStore\FileRepository\iaahcic.inf_amd64_ec6acb81b9300f24\iaahcic.inf",
"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_849dc311aa839acb\iigd_dch_d.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorhsacomponent.inf_amd64_e71d9547b143e8b7\iaStorHsaComponent.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_uart2_tgl.inf_amd64_cd8c3a141c1b1284\iaLPSS2_UART2_TGL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_gpio2_tgl.inf_amd64_2546dafe2183e972\iaLPSS2_GPIO2_TGL.inf",
"C:\Windows\System32\DriverStore\FileRepository\gna.inf_amd64_19ceb7ce67a7cf8b\gna.inf",
"C:\Windows\System32\DriverStore\FileRepository\minictadriver.inf_amd64_c7308c3d2b0b061b\minictadriver.inf",
"C:\Windows\System32\DriverStore\FileRepository\igcc_dch.inf_amd64_a439e07c373809e2\igcc_dch.inf",
"C:\Windows\System32\DriverStore\FileRepository\iastorav.inf_amd64_87f761c07c99d5e7\iastorav.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2_spi_tgl.inf_amd64_fc1ed3a5a1d514f2\iaLPSS2_SPI_TGL.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_i2c_bxt_p.inf_amd64_190858fd8e931883\iaLPSS2i_I2C_BXT_P.inf",
"C:\Windows\System32\DriverStore\FileRepository\ialpss2i_gpio2_glk.inf_amd64_dad1e0a2b185e32b\iaLPSS2i_GPIO2_GLK.inf",
"C:\Windows\System32\DriverStore\FileRepository\iagpio.inf_amd64_07b64df61e783bfe\iagpio.inf",
"C:\Windows\System32\DriverStore\FileRepository\hdbusext.inf_amd64_2780831669000415\HdBusExt.inf",
"C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_baf36d4852e8e257\cui_dch.inf",
"C:\Windows\System32\DriverStore\FileRepository\bertreader.inf_amd64_85bd0a42a2d05366\bertreader.inf",
}
 ||
2023/10/22 10:19:18.577|INFO|
 
List of found Graphics and Other devices with matching INF files:
{
  {
    Device
    {
      Device name: NVIDIA GeForce GT 730
      Device instance path: PCI\VEN_10DE&DEV_1287&SUBSYS_881A1043&REV_A1\4&38AB2860&0&0008
      Device manufacturer: NVIDIA
    }
    Matching Driver Store INF: "NULL"
    Matching Installer INF: "NULL"
  }
}
 ||
2023/10/22 10:19:18.594|ERROR|Something went wrong while converting string to pci identifier. ||
2023/10/22 10:19:18.594|ERROR|Something went wrong while loading "DisplayDevice". ||
2023/10/22 10:19:18.594|ERROR|Something went wrong while loading device. ||
2023/10/22 10:19:18.594|ERROR|Something went wrong while creating device. Guid = "4d36e96c-e325-11ce-bfc1-08002be10318". ||
2023/10/22 10:19:18.594|INFO|No Unknown PCI devices were found. ||
2023/10/22 10:19:18.594|INFO|No Intel media devices were found. ||
2023/10/22 10:19:18.594|INFO|
 
List of found Intel Audio and Other devices with installer matching INF files:
{
}
 ||
2023/10/22 10:19:18.631|ERROR|Could not find driver file. ||
2023/10/22 10:19:21.435|INFO|Closing the user interface window. ||
2023/10/22 10:19:21.458|INFO|Cleaning of temporary folders... ||
2023/10/22 10:19:21.472|INFO|Exiting application with exit code 8... ||
2023/10/22 10:19:21.472|INFO|Logging completed on 2023/10/22 10:19:21.473
 ||
2023/10/23 00:50:44.092|INFO|Logging started on 2023/10/23 00:50:44.081 ||
2023/10/23 00:50:44.278|INFO|Scanning for hardware changes ||
2023/10/23 00:50:44.526|INFO|Installer version: 1.0.778.0 ||
2023/10/23 00:50:46.246|INFO|Installer startup type: Undefined ||
2023/10/23 00:50:46.246|INFO|Installer executable path: "C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Installer.exe" ||
2023/10/23 00:50:46.246|INFO|Installer root directory: "C:\Users\bench\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\" ||
2023/10/23 00:50:46.246|INFO|Command line arguments: NULL ||
2023/10/23 00:50:46.246|INFO|Language of the user interface: [zh-CN] ||
2023/10/23 00:50:46.246|INFO|Operating system specification: Microsoft Windows NT 10.0.22635.0 ||
2023/10/23 00:50:46.348|INFO|CPU base clock: 2904Mhz ||
2023/10/23 00:50:46.348|INFO|Test Signing: OFF ||
2023/10/23 00:50:46.348|INFO|Windows Media Player status: Installed ||
2023/10/23 00:50:46.352|INFO|Non-Interactive mode flag: False ||
2023/10/23 00:50:46.352|INFO|Setting admin access rights - Directory: C:\Users\bench\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\. ||
2023/10/23 00:50:46.417|INFO|Setting admin access rights - DONE ||
2023/10/23 00:50:46.503|INFO|No Intel "Display devices" were found. ||
2023/10/23 00:50:46.503|INFO|
 
List of found "Display devices" with matching INF files:
{
}
 ||
2023/10/23 00:50:46.521|INFO|No Intel "Other devices" were found. ||
2023/10/23 00:50:46.522|INFO|
 
List of found Intel "Other devices" with installer matching INF files:
{
}
 ||
2023/10/23 00:50:46.522|INFO|DG2 platform: False ||
2023/10/23 00:50:46.691|ERROR|Something went wrong while converting string to pci identifier..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType). ||
2023/10/23 00:50:46.691|ERROR|Something went wrong while loading "DisplayDevice"..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device). ||
2023/10/23 00:50:46.691|ERROR|Something went wrong while loading device..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.DeviceLoader.Load(IDevice device). ||
2023/10/23 00:50:46.691|ERROR|Something went wrong while creating device. Guid = "4d36e96c-e325-11ce-bfc1-08002be10318"..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.DeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceFactory.CreateDeviceAsync(DeviceInfo deviceInfo). ||
2023/10/23 00:50:46.691|INFO|No Intel media devices were found. ||
2023/10/23 00:50:47.184|INFO|
Found INF files in installer location:
{
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\DisplayAudio\11.2\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\DisplayAudio\10.26\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\DisplayAudio\10.27\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\DisplayAudio\11.1\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\iigd_dch.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\MSHdaDac.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\HdBusExt.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\cui_dch.inf",
"C:\Users\bench\AppData\Local\Temp\7zS00AACADE\Graphics\igcc_dch.inf",
}
 ||
2023/10/23 00:50:47.184|INFO|Gen12+ platform: False ||
2023/10/23 00:50:47.184|INFO|Dynamic background: False ||
2023/10/23 00:50:47.184|INFO|"Installer" process priority class: High ||
2023/10/23 00:50:47.983|INFO|
 
List of found Intel "Media devices" with installer matching INF files:
{
}
 ||
2023/10/23 00:50:48.443|ERROR|Could not find driver file. ||
2023/10/23 00:50:48.457|INFO|FW update service prerequisites check... ||
2023/10/23 00:50:48.457|WARN|No supported devices by the driver. Skipping FW update service prerequisites check. ||
2023/10/23 00:57:24.932|INFO|Closing the user interface window. ||
2023/10/23 00:57:24.974|INFO|Exiting application with exit code: 8. Error, installer could not find correct driver which matches devices on the system. ||
2023/10/23 00:57:24.980|INFO|Cleaning registry keys... ||
2023/10/23 00:57:24.980|INFO|Cleaning temporary folders... ||
2023/10/23 00:57:24.980|INFO|Logging completed on 2023/10/23 00:57:24.984
 ||
2023/10/23 08:12:49.873|INFO|Logging started on 2023/10/23 08:12:49.861 ||
2023/10/23 08:12:49.981|INFO|Scanning for hardware changes ||
2023/10/23 08:12:50.187|INFO|Installer version: 1.0.778.0 ||
2023/10/23 08:12:51.490|INFO|Installer startup type: Undefined ||
2023/10/23 08:12:51.490|INFO|Installer executable path: "C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Installer.exe" ||
2023/10/23 08:12:51.490|INFO|Installer root directory: "C:\Users\bench\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\" ||
2023/10/23 08:12:51.490|INFO|Command line arguments: NULL ||
2023/10/23 08:12:51.490|INFO|Language of the user interface: [zh-CN] ||
2023/10/23 08:12:51.490|INFO|Operating system specification: Microsoft Windows NT 10.0.22635.0 ||
2023/10/23 08:12:51.550|INFO|CPU base clock: 2904Mhz ||
2023/10/23 08:12:51.550|INFO|Test Signing: OFF ||
2023/10/23 08:12:51.550|INFO|Windows Media Player status: Installed ||
2023/10/23 08:12:51.550|INFO|Non-Interactive mode flag: False ||
2023/10/23 08:12:51.550|INFO|Setting admin access rights - Directory: C:\Users\bench\AppData\Local\Temp\.net\Installer\A1AUNnJKhSJPjQ+EJYVZb+9IjAWXPUw=\. ||
2023/10/23 08:12:51.610|INFO|Setting admin access rights - DONE ||
2023/10/23 08:12:51.684|INFO|No Intel "Display devices" were found. ||
2023/10/23 08:12:51.684|INFO|
 
List of found "Display devices" with matching INF files:
{
}
 ||
2023/10/23 08:12:51.701|INFO|No Intel "Other devices" were found. ||
2023/10/23 08:12:51.701|INFO|
 
List of found Intel "Other devices" with installer matching INF files:
{
}
 ||
2023/10/23 08:12:51.701|INFO|DG2 platform: False ||
2023/10/23 08:12:51.738|ERROR|Something went wrong while converting string to pci identifier..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType). ||
2023/10/23 08:12:51.738|ERROR|Something went wrong while loading "DisplayDevice"..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device). ||
2023/10/23 08:12:51.738|ERROR|Something went wrong while loading device..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.DeviceLoader.Load(IDevice device). ||
2023/10/23 08:12:51.738|ERROR|Something went wrong while creating device. Guid = "4d36e96c-e325-11ce-bfc1-08002be10318"..
Details: System.ArgumentNullException: Value cannot be null. (Parameter 'source')
   at System.ArgumentNullException.Throw(String paramName)
   at System.ArgumentNullException.ThrowIfNull(Object argument, String paramName)
   at System.Threading.Tasks.Parallel.ForEach[TSource](IEnumerable`1 source, Action`1 body)
   at Installer.Core.Services.Readers.DevicesReader.DeviceHelpers.StringToIdentifierConverter.StringToIdentifierConverter.Convert(IEnumerable`1 identifiers, IdentifierType identifierType)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.Loaders.MediaCompatibleIdsLoader.Load(MediaDevice mediaDevice)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.Loaders.MediaDeviceLoader.MediaDeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceLoader.DeviceLoader.Load(IDevice device)
   at Installer.Core.Services.Readers.DevicesReader.DeviceFactory.CreateDeviceAsync(DeviceInfo deviceInfo). ||
2023/10/23 08:12:51.738|INFO|No Intel media devices were found. ||
2023/10/23 08:12:51.954|INFO|
Found INF files in installer location:
{
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\DisplayAudio\11.2\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\DisplayAudio\10.26\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\DisplayAudio\10.27\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\DisplayAudio\11.1\IntcDAud.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\iigd_dch.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\MSHdaDac.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\HdBusExt.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\igcc_dch.inf",
"C:\Users\bench\AppData\Local\Temp\7zS4449CED2\Graphics\cui_dch.inf",
}
 ||
2023/10/23 08:12:51.954|INFO|Gen12+ platform: False ||
2023/10/23 08:12:51.954|INFO|Dynamic background: False ||
2023/10/23 08:12:51.954|INFO|"Installer" process priority class: High ||
2023/10/23 08:12:52.977|INFO|
 
List of found Intel "Media devices" with installer matching INF files:
{
}
 ||
2023/10/23 08:12:53.141|ERROR|Could not find driver file. ||
2023/10/23 08:12:53.154|INFO|FW update service prerequisites check... ||
2023/10/23 08:12:53.154|WARN|No supported devices by the driver. Skipping FW update service prerequisites check. ||

 

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Jocelyn_Intel
Employee
‎10-24-2023 11:26 AM
2,051 Views

Hello, @benchi  

 

Thank you for posting on the Intel® communities.  

 

These logs don't seem to be related to Intel graphics, can you please confirm what is the model of your graphics? Which graphics card is enabled/running? 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
‎10-27-2023 10:42 AM
2,005 Views

Hello, @benchi    

 

I hope you are great. 

 

I am checking this thread and I would like to know if you need further assistance.   

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
‎11-01-2023 09:17 AM
1,950 Views

Hello, @benchi      

 

I hope you are doing great. 

 

As we have not heard back from you, we will proceed to close this thread now. 

 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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