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Hello Jun144
Thank you for joining the Intel® community.
Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
What is your brand and model of your system?
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hello
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
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