Unable to view/edit video clips uploaded from a camcorder.

[idata]

I have a Dell Inspiron Desktop running Windows 10 which has DirectX12 incorporated.

Up until a couple of months ago this programme, EMC 10, worked fine. Now I can't view or edit any video clips using Videowave or My DVD which both open the above error box. (The photo & music functions still work normally).

The video card is an Intel HD Graphics 4400 which came with the computer. The diagnostic apps tell me that there isn't a problem with DirectX & I appear to have the best driver installed.

I don't understand why this app worked before but now it doesn't. ( I have also installed PhotoVidShow with the same results).

Has anyone else experienced this problem & found a solution.

[idata]

Hello, uncletomcob:

Thank you for contacting the Intel Communities.I would like you to check the following links that indicates the DirectX* version supported by the different generations of processors and its Intel® HD Graphics.http://www.intel.com/content/www/us/en/support/graphics-drivers/000005524.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005524.htmlFor Intel® HD Graphics it would be to check 4th Generation Intel® Core™ Processors.If the DirectX* supported matches the one required, please test the behavior of your system with the drivers below:https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=tI look forward to hearing from you and the outcome on this.Regards,Esteban C

[CCris2]

Hi,

In that screenshot is not windows 10

[CCris2]

For windows 10, you need to install directx 9 from here https://www.microsoft.com/en-us/download/details.aspx?id=35&nowin10 Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

[idata]

Thank you Ronin for the Windows 10*/ screenshot comment/clarification.

uncletomcob, please do let us know the outcome after installing the web installer recommended by RoninRegards,Esteban C

[idata]

Thought I would just check in and find out if you were able to resolve this problem.

I look forward to hearing from you.Regards,Esteban C