Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
22747 Discussions

Update Driver?

idata
Employee
1,711 Views

My Windows 10 laptop recently has been getting a "Display Driver has Stopped Responding and has Recovered," error after trying to wake the computer out of power save. I thought I needed to update the graphics driver since the machine switched over from Windows 7 to Windows 10 and I previously never had this issue. I installed the Intel Driver Update Utility and searched for new updates. The Utility identified and update, but every time I try and install it, it gives a 'failed' message with no Reboot or reason for the error.

I am assuming the problem with the Windows error after power save is driver related and I would like to fix this issue, as a few nights ago the laptop failed to recover the Display and was just a black screen and I had to perform a hard shutdown with the power button. The machine then never was able to boot past the Windows logo and I had to perform a PC Reset in order to get it to start back up; however, I lost all my installed programs in the process, which is a pain to say the least.

I'd greatly appreciate any help I can get to at least update the Graphics/Display driver so I can rule that out for the Display Driver not Responding... error.

Thanks

0 Kudos
2 Replies
idata
Employee
700 Views

Hi Tomsipsey,

 

 

Could you please attach the result of the Intel® System Support Utility, to get more information about your system?

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Regards,

 

Hellen.

 

0 Kudos
idata
Employee
700 Views

Hi Tomsipsey,

 

 

Thought I would just check in and find out if you need further assistance.

 

 

Regards,

 

Hellen.

 

0 Kudos
Reply