Updated Intel Iris XE Graphics Driver resolution

[kimmi]

My Computer updated to the newest version of the Iris XE Grapics - 32.0.1015972 and now the higest resolution y extended screen (A 4K Hisense Smart TV) can go is 1920 x 1080 whereas before this it was 3840 x 2160 which is what I need it to be. Is there a patch or previous version I can download to be able to use the higher resolution. I even bought a 4K HDMI to ensure that wasnt the problem

[VARADHARAJAN]

@kimmi 

Before the update, show proof of screen resolution.

After the update, show proof of screen resolution.

Thanking you

Varadharajan K

[kimmi]

Hi there, please advise how Im meant to get proof of the res before the update? I can send for after

[VARADHARAJAN]

@kimmi 

After the update, screenshot please

[kimmi]

Here it is

[kimmi]

@VARADHARAJAN I also ran a diagnostic to check my secondary screen can do 4K

[VARADHARAJAN]

@kimmi 

Which processor and model number are you using, The model number of the Motherboard, please.

Check the settings in your smart Tv, display resolution. 

varadharajan K

[kimmi]

@VARADHARAJAN here is some of the info, where do I find the motherboard model nr?

[VARADHARAJAN]

@kimmi 

You  are using Laptop right, model of the laptop, and bios version please, check  in system information in windows 

[kimmi]

@VARADHARAJAN Yup using a laptop, kindly see the below required information

[VARADHARAJAN]

@kimmi 

https://www.dell.com/support/manuals/en-in/vostro-15-3500-laptop/vostro_3500_setup_specs/video?guid=guid-3fbd9b08-943f-4493-b68f-a0b78866110a&lang=en-us

[kimmi]

@VARADHARAJAN  how come it worked before? and what can I do to correct this?

[kimmi]

The specs you showed are for the computer I need the higher resolution on my smart tv/my extended screen and it worked before?

[JedG_Intel]

Hello kimmi,

Thank you for posting at Intel Community Forums.

I would just like to confirm if you need further assistance with regards to your concern. If yes, please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'll be looking forward to your response. Have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Kimmi,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician