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RBani
Beginner
1,064 Views

Updating/Installing Drivers Issue

When attempting to update/install drivers, an error occurs.

The error says:

The following hardware was not installed

Intel(R) HD Graphics

An error occurred during the installation of this device.

The system cannot find the file specified.

If anyone knows how to fix this please let me know, been at it for a couple weeks.

Thank you.

0 Kudos
4 Replies
AlHill
Super User
71 Views

Ryan, is this the same issue as here:

or is this a different issue?

Again, provide as much information about your system as you can so the intel support staff can help.

Doc

RBani
Beginner
71 Views

I have got past all of the steps on that issue. However, the last step (installing) still hasn't worked. Intel support messaged me to contact someone and gave me a web. However, the site always says "not available".

I really am not sure why I have this issue.

Thanks.

APMichael
New Contributor I
71 Views

Same issue here! Starting with the latest driver version 15.60.2.4901.

I used the following workaround: After the error message I simply rebooted Windows. After the reboot Windows installed the latest version automatically.

System: ASUS VivoMini UN65, i3-6100U (HDG 520), Windows 10 (x64, 1709)

RBani
Beginner
71 Views

Thanks for the reply,

Ill try this right away.