VIDEO GAMES AND GRAPHICS STALL

[M-1]

😞   IF I DOWNLOAD A GAME ON MY laptop USING  WINDOWS 11. AND IT'S A HIGH GRAPHICS GAME, ETC. SUCH AS DELTA FORCE. AND IT ALL GOES WELL UNTIL I LOAD THE GAME AND IT INSTALLS..THEN BEGINS AND SUDDENLY FREEZES ..AND STALLS ..OR RETURN ME TO THE INSTALLATION OPERATIONS AGAIN. COULD SOMEONE PLEASE TELL ME WHAT THE ISSUE I'M HAVING IS?😭 

[AlHill]

@M-1   Do not be afraid to release the CAPS LOCK.

And, you provided no information about your hardware.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[JedG_Intel]

Hello M-1,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Do you get any error messages when it freezes or returns to installation?

2. Have you successfully installed and played games on this laptop before?

3. Does the game finish downloading completely before the installation issues start?

4. Do other games work properly on your laptop or is it isolated to Delta Force?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Mike_Intel]

Hello M-1,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[JedG_Intel]

Hello M-1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician