Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
17549 Discussions

Valorant Driver Compatibility Issue

unoannex
Beginner
493 Views

After updating my intel uhd driver to 27.20.100.9365 i am facing fps drop in valorant.While shooting or chnaging direction my fps drops to 1 and games stutters  a lot.

my laptop processor is Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz

These are my gpu details:-

Screenshot (11).png

 

0 Kudos
7 Replies
Alberto_R_Intel
Moderator
470 Views

unoannex, Thank you for posting in the Intel® Communities Support.


In order for us to be able to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

Was Valorant working fine before with a different graphics driver version?

If so, do you remember what was that graphics driver version?

Does the problem happen only with Valorant or also with other games?

If so, which games?

When did the issue start?

Did you make any recent hardware/software changes besides installing the graphics driver version 27.20.100.9365?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


unoannex
Beginner
459 Views

SCAN DETAILS ARE BELOW

Alberto_R_Intel
Moderator
447 Views

unoannex, Thank you very much for sharing the picture.


In order to provide the SSU report, based on the screenshot you presented, select "Next, to go to step 3, then select "Save", once you do that you will be able to save the file to your local computer and then attached it to the thread so we can verify all the details about your platform.


We also need, in order to better assist you, for you to provide all the details requested in the questions provided previously in reference to your system functionality.


Regards,

Albert R.


Intel Customer Support Technician


unoannex
Beginner
442 Views

This is my SSU Report

Alberto_R_Intel
Moderator
434 Views

unoannex, Thank you very much for providing the SSU report.

 

Did you check the system requirements of the game to make sure your system complies with them?

 

In the following link, you will find the Intel® recommended settings for the game Valorant for you to test them:

https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/196588/724916

 

Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

According to the SSU report, the graphics driver version currently installed on your system is 27.20.100.9365, which is the driver provided by HP, that should be the proper driver for your system tested and validated by them.

 

Since the problem persists with that graphics driver, what we can try next is a clean installation of the Intel® graphics driver version 27.20.100.9466, following the instructions in the links below:

https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

 

Keep in mind that the Intel® graphics drivers are generic, meaning they might or might not work with your computer, and once installed some features and functions advertised by Dell will not work properly or will not work at all.

 

If the problem remains, then we can try a clean installation this time of Intel® Beta graphics driver version 30.0.100.9667:

https://downloadcenter.intel.com/download/30522/Intel-Graphics-BETA-Windows-10-DCH-Drivers

 

Also, we recommend to get in contact with Dell directly to make sure the latest BIOS version is currently installed or to gather the instructions on how to do that:

https://www.dell.com/support/home/en-us

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel
Moderator
412 Views

Hello unoannex, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
396 Views

Hello unoannex, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply