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Valorant Frame Drops - UHD 630

Quetzal-Sal
Beginner
789 Views

Hello :3 I'm having this issue on Valorant that drops my FPS from 60 to 1 or 0, it happens every time that i start a game, but as i keep progressing on the game my fps gets stable. I've seen similar posts related to this issue in the community and the solution but i don't know if i have the same solution as my Graphics are UHD 630 and everyone else is asking on UHD 620.

My specs are: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz 3.79 GHz; 16 GB RAM DDRA; UHD 630.

Thanks :3

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7 Replies
Alberto_R_Intel
Moderator
767 Views

Quetzal-Sal, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Is this a new computer?

Did you build it?

When did you purchase the Intel® processor?

Was the game Valorant working fine before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Quetzal-Sal
Beginner
760 Views
In the same orden.
Asus ATX Rog Strix b560-a wifi.
Yes
Yes
A week ago
No
Since I downloaded the game
No
Windows 10
Home.
This issue is only on valorant, I can play DBD, LoL, Borderlands 3, Phasmophobia and others without a inconvenient.
Alberto_R_Intel
Moderator
743 Views

Quetzal-Sal, Thank you very much for providing that information.


Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician


Quetzal-Sal
Beginner
718 Views

Here's the SSU report

Alberto_R_Intel
Moderator
697 Views

Quetzal-Sal, Thank you very much for providing the SSU report.


Based on the information shown in the SSU document, we can confirm that the graphics driver version currently installed in your system is 27.20.100.8476 which is a driver provided by Intel®.


Just to let you know, the Intel® graphics drivers are generic, meaning they might tor might not work with your specific device. For that reason, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on ASUS's website and the latest graphics driver version they have available is 27.20.100.9127. Please try a clean installation of that driver following the instructions in the links below:

https://rog.asus.com/motherboards/rog-strix/rog-strix-b560-a-gaming-wifi-model/helpdesk_download

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, then, even though it is a generic driver, for testing purposes we can try a clean installation this time of Intel® graphics driver version 30.0.101.1069:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


Additionally, we recommend to get in contact directly with ASUS support to make sure the latest BIOS version is currently installed in your computer or if necessary to gather the instructions on how to do that:

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
669 Views

Hello Quetzal-Sal, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
615 Views

Hello Quetzal-Sal, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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