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Valorant Framerates Drops Intel UHD 620

Seckond
Novice
1,302 Views

Valorant's framerates has been a issue for Intel UHD 620 users since version 8476 and ever since then it has not been fixed.  Valorant is capped at 1 fps when playing and Im not sure why, the solution we found in previous posts is to download a older graphics driver or download valorant on an SSD and not a HDD.  However yesterday I decided to reinstall windows 10 and i was stuck with 20h2.  I couldn't install intel UHD 620 version 8476 since i needed 19h2 and i cant revert my windows version.  This will be a problem for people that bought a new computer with UHD 620 and it should be fixed immediately.  The driver version i currently have is 9664 and i need a version older than 8476 to avoid framerate drops.  A few things I noticed while playing valorant is that the CPU usage can go as low as 30% which is not normal since before it was usually around 80-100%.  My framerates are also not capped in valorant and Im using the lowest settings.  It would be greatly appreciated if intel would take the time and effort to look into this.

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1 Solution
Alberto_R_Intel
Moderator
1,143 Views

Hi Seckond, Thank you very much for providing that information and the SSU report.


According to the SSU report, as you mentioned, currently the graphics driver version installed in your system is 27.20.100.9664 provided by Dell:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=ct15n&oscode=wt64a&productco...


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Graphics driver version 27.20.100.9664 should be the proper one for your device tested and validated by Dell.


The Intel® graphics drivers are generic, meaning they might or might not work with your specific platform. For testing purposes, we can try a clean installation of Intel® generic graphics driver version 30.0.100.9864 following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


We also advise to get in contact directly with Dell to make sure the latest BIOS version is currently installed on your computer or to gather the instructions on how to do that:

https://www.dell.com/support/home/en-us


Regards,

Albert R.


Intel Customer Support Technician



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5 Replies
Alberto_R_Intel
Moderator
1,266 Views

Seckond, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Was the game "Valorant" working fine before on this same machine?

Just to confirm, the game works fine with any graphics driver version before 8476?

Did you make any recent hardware/software changes besides updating the driver and reinstall Windows*?

The problem happens just with the game "Valorant" or with other games?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Seckond
Novice
1,220 Views

Hi Alberto I appreciate the response,  I'm using a laptop and my laptop model is Dell Inspiron 5570, I got it about a year and a half ago and yes Valorant doesn't have any stutters and drops with any driver version older than 8476.  Valorant used to work before I reinstalled windows again about a year ago and It automatically installed version 8854, which was a different window reinstall.  I made no hardware changes for my laptop and as far as I know, this issue doesn't happen to games other than valorant.  Ive never used SSU before so Im not sure exactly what file I'm supposed to attach, SSU.txt is the file that SSU gave me the option to save after the scan was finished.

Alberto_R_Intel
Moderator
1,144 Views

Hi Seckond, Thank you very much for providing that information and the SSU report.


According to the SSU report, as you mentioned, currently the graphics driver version installed in your system is 27.20.100.9664 provided by Dell:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=ct15n&oscode=wt64a&productco...


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. Graphics driver version 27.20.100.9664 should be the proper one for your device tested and validated by Dell.


The Intel® graphics drivers are generic, meaning they might or might not work with your specific platform. For testing purposes, we can try a clean installation of Intel® generic graphics driver version 30.0.100.9864 following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


We also advise to get in contact directly with Dell to make sure the latest BIOS version is currently installed on your computer or to gather the instructions on how to do that:

https://www.dell.com/support/home/en-us


Regards,

Albert R.


Intel Customer Support Technician



Seckond
Novice
1,127 Views

Hi Alberto, Im a little confused because I tried installing Graphics driver version 30.0.100.9864 but it gave me error code 1 that my system has a driver locked to my computer manufacturer.  As for the bios I recently found out that it was because of my outdated bios that i have audio issues with my earbuds, I dint update my bios when I had version 8142.  I just tested it in the range and deathmatch and it seems to run well so I think the solution is to update bios.

Alberto_R_Intel
Moderator
1,105 Views

Hi Seckond, Thank you very much for letting us know those results.


Perfect, excellent, it is great to hear that the problem got fixed after updating the BIOS and now the laptop is working properly. Thank you very much for sharing the solution as well, we are sure it will be very helpful for all the peers looking at this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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