Vertical lines on dark areas- desktop

[AlanB]

not new install- Dell Monitor and Dell desktop

[RandyT_Intel]

Hi AlanB, 

Thank you for posting here in our communities. To help me determine the root cause of the issue you are experiencing, could you please provide answers to the following questions: 

1. Can you describe the graphics issue you are experiencing in detail? 
2. When did the graphics issue first occur? 
3. What is the make and model of your graphics card? 
4. Have you recently made any changes to your system, such as installing new hardware or software updates? 
5. Are you experiencing the issue with specific applications or games, or does it occur system-wide? 
6. Have you updated your graphics drivers recently? If so, did the issue start after the update? 
7. Are there any error messages or codes displayed when the issue occurs? If possible, could you share a screenshot of the error message? 
8. Are you experiencing any visual artifacts, such as screen flickering, tearing, or unusual colors? 
9. Have you tried connecting your system to a different monitor or display to see if the issue persists? 
10. Could you please check Device Manager to see if there is a yellow bang or exclamation warning sign next to the graphics adapter? This will help me understand the corresponding meaning of the error message. 
11. Have you monitored the temperature of your graphics card to ensure it is not overheating? 
12. Have you tried performing a clean installation of the graphics drivers? 

If possible, please share your full system information in detail by running Intel® System Support Utility for Windows*. This will help me check the conditions of various components, both software and hardware, such as drivers and build versions, for a comprehensive analysis. 

Your responses to these questions will greatly assist me in diagnosing the issue and providing you with the appropriate troubleshooting steps. 

Thank you for your cooperation, and I look forward to resolving this issue for you. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[AlanB]

1. Can you describe the graphics issue you are experiencing in detail? A- Vertical equally spaced lines appear in dark areas but not in white backgrounds. Seems to be red lines on gray background and blue lines. 
2. When did the graphics issue first occur? A-About 5 months ago to the best of my recollection.
3. What is the make and model of your graphics card? A-Intel(R) HD graphics
4. Have you recently made any changes to your system, such as installing new hardware or software updates? A-I do not think it began when these were done. 
5. Are you experiencing the issue with specific applications or games, or does it occur system-wide? A-It occurs on all usages.
6. Have you updated your graphics drivers recently? If so, did the issue start after the update? A-Yes, but it started before the update. 
7. Are there any error messages or codes displayed when the issue occurs? If possible, could you share a screenshot of the error message? A-No codes or messages - occurs all the time.
8. Are you experiencing any visual artifacts, such as screen flickering, tearing, or unusual colors? A-None. 
9. Have you tried connecting your system to a different monitor or display to see if the issue persists?  A-I have a new monitor on order to try out.
10. Could you please check Device Manager to see if there is a yellow bang or exclamation warning sign next to the graphics adapter? This will help me understand the corresponding meaning of the error message. A-No Bang or Warning Signs.
11. Have you monitored the temperature of your graphics card to ensure it is not overheating? A-It does not seem to be but did not actually measure temp.
12. Have you tried performing a clean installation of the graphics drivers? A-No.
13. ANSWERING THE BEST I CAN.  HERE IS SCREEN SHOT OF SSU- Thank you very much for your assistance.

[RandyT_Intel]

Hi AlanB, 

You may try using another external monitor to isolate the issue. If the issue persists, it might be related to the graphics driver or operating system. However, if the issue only occurs on the unit itself, it suggests that it could be a hardware issue, and you may need to contact the system manufacturer for additional assistance under warranty.

EOIS

Please note that the graphics on your product have reached the end of their interactive technical support life. You can check the status of your system on our website for more information under Intel® Product Specifications, or you can directly check the Intel® Pentium® Processor G2030. For additional help, you can also visit Contact Technical Support for further assistance.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[AlanB · Accepted solution]

Good News!

New Monitor arrived and it has no lines after plugging in. 

Any suggestions on getting rid of old Dell monitor?

Thanks for all your help.