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Video_tdr_failure

Seb2
Beginner
334 Views

Hi,

 

I've been hit with the video_tdr_failure (igdkmd64.sys) error and my laptop wouldn't boot up. I looked online and found the option of disabling my Intel Graphics Card (Intel(R) HD Graphics 630) and it allowed my comp to boot up but now it runs extremely slow doing certain tasks like Excel, Among us.... but quick during others like cs:go. I can't roll back my driver and uninstalling it and attempting to install it from the Intel website produces the same error.

The other graphics card in my laptop is an NVidia Geforce GTX 1050 version 442.59

Any ways to help fix my issue?

0 Kudos
5 Replies
Alberto_Sykes
Employee
319 Views

Seb2, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the laptop?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Which Windows* version are you using?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Seb2
Beginner
315 Views

Model: Asus FX53VD

Age: 3 years old

Hardware/Software Changes: Last time I updated drivers from the Asus website was a couple weeks ago, Intel graphics card a couple months ago

Status: It was working fine before, even after the updates and one day when I woke up to use my laptop it produced the error

Issue Start: One week ago

Windows Version: Windows 10 Home, Version 1909

 

Let me know if this helps

Alberto_Sykes
Employee
304 Views

Seb2, Thank you very much for providing that information and the SSU report.


Just to let you know, we always recommend to install the Graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked on ASUS's web site and the latest Graphics driver they have available in there is version V23.20.16.4849, please try a clean installation of that driver following the steps on the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html#:~:text=Go%20back%2....

https://www.asus.com/us/Laptops/ROG-GL553VD/HelpDesk_Download/


If the problem remains after installing that driver, then try a clean installation this time of Intel® Graphics driver version 27.20.100.9079, once you get the chance, please let us know the results:

https://downloadcenter.intel.com/download/30079/Intel-Graphics-Windows-10-DCH-Drivers


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
279 Views

Hello Seb2, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
270 Views

Hello Seb2, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

 

Still, we suggest that the best thing to do will be to get in contact directly with ASUS to install the drivers validated and tested by them:

https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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