WPF application not launch in Intel® UHD Graphics 750 – version 31.0.101.4502 , 31.0.101.4648

[Commport]

Hi,

As we already discussed by the above Title, that thread was closed so we initiated again kindly continue the discussion.

Issue Details:

Our application(.NET4.6.1) has the below technology stack.

WPF: For desktop application UI.

Angular: For the web version of the application.

C#: For backend APIs.

PostgreSQL: For database

We were able to launch the application successfully with - Intel® UHD Graphics 770 –version 31.0.101.3790(Downloaded from Intel Website)

We tried below Steps:

• Uninstall the above display from Device Manager.
• Reinstall and try with Intel® UHD Graphics 750 – versions 31.0.101.4502, 31.0.101.4648, 31.0.101.4953.
• Issue still exists: We were not able to launch the application.

Kindly do some RND by replicating that issue with some sample .NET(4.6.1) application which matches with our technology stack. If any suggestions or solutions let us know please. At the same time, we are in the process of upgrading our application to .NET 4.8 to check further.

Thank you.

Best Regards,
Bavitha R.
CommPort

[Jose_Intel]

Hello @Commport

Thank you for posting on the Intel️® communities.

We understand you are still having issues with your application, allow us to help you with that.

Based on the other thread, we checked the troubleshooting performed and the information requested. Now, we require the detailed steps to replicate the issue in our environment, also we need to have the exact application you are using.

If that is possible, we will send a private message for you to reply and share the files.

Best regards,

Jose B.

Intel Customer Support Technician

[Commport]

Hi Jose B,

Thank you for your reply. If possible, we would like to schedule a call with your Eng to elaborate and discuss this further.

Best Regards,
Bavitha R.
CommPort

[Jose_Intel]

Hello Commport

Thank you for your response.

Sure, that is totally fine. In this case, if this is an Urgent Matter, please bear in mind you can call us for support and service, here is our Support Phone Directory, you can filter by location to get the right number.

Or you can contact us to our chat service during our business hours Monday - Friday 7:00 AM to 5:00 PM (Pacific Time):

https://www.intel.com/content/www/us/en/support/contact-support.html#@1  

Best regards,

Jose B.

Intel Customer Support Technician