When install arc drivers laptop starts blink

[keepcreepin]

my laptop is HP ZBook Power 16 inch G11 and when i try to install drivers pc starts blink and after turn off with VIDEO_TDR_FAILURE error. Im try to delete all drivers and reinstall but this aint working.

[VonM_Intel]

Hi keepcreepin,

Thank you for posting in our Community. I appreciate you letting us know that you’ve already attempted to remove and reinstall the drivers. To help me investigate this further and determine the best next steps, may I kindly ask for a few additional details:

• Could you please confirm the exact Intel Arc graphics driver version you attempted to install?
• What is the Windows version and build number currently installed on your HP ZBook Power 16 G11?
• Does the system also have a discrete GPU installed, and if so, which model?
• Are you installing the driver downloaded from Intel’s website or from HP’s support page?
• Does the VIDEO_TDR_FAILURE occur during the installation process or after the system restarts?
• Have you tried installing the driver while the system is in Safe Mode, or with automatic driver updates temporarily disabled?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[keepcreepin]

Hello.

• 32.0.101.6651 Rev.W version.
• WIndows 11 Pro 25H2
• Yes. Nvidia RTX 1000 Ada Generation Laptop GPU 
• I tried install from HP support page and from Intel website.
• During the installation process and after restarts.
• Yes. Tried with Safe Mode.

[VonM_Intel]

Hello keepcreepin,

Thank you for providing the detailed information regarding your system and the steps you’ve already taken. I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello keepcreepin,

Thank you for your patience while I continue reviewing this issue. To help me proceed with the next level of analysis, could you please confirm whether you have already attempted a manual driver installation via Device Manager using the .INF file, or if the driver was installed using the standard installer package?

This detail will help me determine the most appropriate next steps for further troubleshooting.

Thank you for your cooperation.

Best regards,

Von M.

Intel Customer Support Technician

[keepcreepin]

hello.

tried install only from standart install package.

[VonM_Intel]

Hello keepcreepin,

Thank you for the update. I will continue to conduct further research on this issue and will provide an update in this thread as soon as I have more information.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello keepcreepin,

Thank you for your patience regarding this matter. I have sent you an email with additional details. Kindly review it at your convenience so we can proceed with the next steps.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello keepcreepin,

Thank you for your patience regarding this matter. I have sent you an email. I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician