White screen TeamViewer

ALars4 · ‎03-02-2018

Hello

I am having problem with TeamViewer and VNC when monitor is powered off. Some program come up with a white screen only. Processor is: Intel i7-4770TE, graphic driver: 20.19.15.4835.

Hope for a good advice.

idata · ‎03-02-2018

Hello Tester2

Thank you for joining the community.

To get a better understanding of your case could you provide us with the following information?

The Intel® System Support Utility for Windows* report.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Also, a picture of the error.

Please attach the info to the thread.

Regards,

Leonardo C.

idata · ‎03-07-2018

Hello Tester2

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.