Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
16847 Discussions

Why can this driver install loop not be fixed?

AlHill
Super User
2,429 Views

Users have been experiencing this graphics install loop for months now; possibly a year.

Here is the issue:

  • You install the latest DCH driver.  It installs successfully.
  • It asks you to reboot and you do.
  • After the restart, you confirm the driver is correctly installed.  It is.
  • A couple of minutes later, the driver install window pops up and asks you to install.
  • You ask yourself “did I not just install this?”.  You did, and select “cancel”

Ok.  This has to be fixed.  And, quite honestly, that this problem has existed as long as it has, through as many DCH updates as it has, is ridiculous.

 

1 Solution
LeonWaksman
Super User
1,850 Views

I have tested the DCH Driver 9077 on two other NUCs: NUC7i7DNHE and NUC8i7HVK. In both NUCs the installation was successful.

In NUC7i7DNHE the Installation wizard started after 1:30 minutes and at the end the restart of the computer was optional.

In NUC8i7HVK, the Installation wizard started after 0:45 minutes and at the end, the rebooting was mandatory.

In both NUCs I've didn't observed the installation loop after reboot. So, this was fixed, but please check the NUC FN where I couldn't install this driver.

Leon

 

 

View solution in original post

32 Replies
Maria_R_Intel
Moderator
1,831 Views

Hello AlHill,


We will check this in our labs.


I'll post back as soon as we have updates to share.


Thank you for your feedback.


Best regards,

Maria R.

Intel Customer Support Technician


Victorewik
Novice
1,746 Views

The porblem still today with the 6 november updaet 

Victorewik_0-1604759177937.png

 

 

AlHill
Super User
1,712 Views

@Maria_R_IntelIs there any update on this?

Thanks,

Doc (not an Intel employee or contractor)

Maria_R_Intel
Moderator
1,654 Views

Hello @AlHill , 

 

We are still working on it, please expect a response soon. 

 

Thank you!

tomgt
Novice
1,592 Views

Happened today on the latest update.  And been ongoing for about a month or more.

AlHill
Super User
1,590 Views

Yes, still happening.  Yesterday, it happened on 6 out of 8 of my machines with the new DCH 9030 driver.  It is like a bad joke of getting caught in a lather, rinse, repeat loop.  And, in more than six weeks, it has not been acknowledged that the situation exists or has been recreated/duplicated, much less fixed.  And, it does not matter if you have IDSA installed or not.  I did, now I do not, and the install is the same.

Doc (not an Intel employee or contractor)

 

locutusx
Novice
1,509 Views

I also have this issue with the DCH 9030 driver. And this issue has been there with many previous drivers as well, at least for the past 6 months or so!

 

I am surprised that so many Intel customers have this issue, but Intel has still not resolved it.

 

Bryce_Intel
Moderator
1,517 Views

Hey Al,
The latest driver install loop is being investigated. Some configurations fail while others don't and we haven't located the root cause. Upon reboot following an update the installer comes up again. Declining the installation seems to stop the loop, but installing again will just loop the installer. We suggest using the workaround until we can resolve it. It's been reported on several threads and web-tickets as well ask internal folks. If you happen to test the Beta which includes our new installer UI, please let us know if you reproduce the issue. So far we haven't been able to replicate it with the new UI which could point to an issue in the old installer. 

I'll close this thread in the meantime while investigation continues but notice of the solution should be posted to the communities once ready.

AlHill
Super User
1,505 Views

Thanks.   I will try the beta this weekend and let you know.

Doc (not an Intel employee or contractor)

 

LeonWaksman
Super User
1,494 Views

I've tried to install the BETA driver on NUC10i7FNH - the update failed:

1. The test was started on completely updated system with 27.20.100.9030 installed.

2. After double click on igfx_win10_100.9077.exe and confirming the installation, I waited for Installation Wizard to show.

3. Usually the wizard starts after about 1 minutes (long time to wait without seeing nothing). This time I waited more than 5 minutes without any result (although  I saw some drive activity).

4. After waiting for about 5.5 minutes, I saw two screen blinks and again nothing.

5. Few minutes more, I checked in the Device Manager and found that that the driver was downgraded to version 27.20.100.8681 (those where the two screen blinks)

6. The same result I got when trying the update from clean installation (i.e. from Microsoft Basic Graphics Driver).

 

Leon

 

 

LeonWaksman
Super User
1,851 Views

I have tested the DCH Driver 9077 on two other NUCs: NUC7i7DNHE and NUC8i7HVK. In both NUCs the installation was successful.

In NUC7i7DNHE the Installation wizard started after 1:30 minutes and at the end the restart of the computer was optional.

In NUC8i7HVK, the Installation wizard started after 0:45 minutes and at the end, the rebooting was mandatory.

In both NUCs I've didn't observed the installation loop after reboot. So, this was fixed, but please check the NUC FN where I couldn't install this driver.

Leon

 

 

View solution in original post

Victorewik
Novice
1,471 Views

I have done several different tests and this error does not appear if the device is restarted in tablet mode. Just when you activate it, the installer comes out again. I have also found that it arises when there are multiple language settings enabled and multiple keyboard layouts. Since always after installing, I have the computer in Spanish, the layout of my keyboard is put in my second option which is French automatically without me doing anything.

 

 
 
 
 
AlHill
Super User
1,426 Views

I tested on DN, HV, and BN nucs, and the install was successful (did not get into the loop).

Doc (not an Intel employee or contractor)

LeonWaksman
Super User
1,420 Views

Hi @AlHill 

Please test in NUC FN. 

Leon

 

AlHill
Super User
1,417 Views

After reading your post on FN, I was afraid to try it<G>.

However, I tried it anyway.   My FN was on 9030.  I tried the beta (9077).  It failed with this:

Capture.PNG

I check to see what driver was there now, expecting to see 9030.  No, it rolled me back to 8681.  So, I re-installed 9030.

Doc (not an Intel employee or contractor)

LeonWaksman
Super User
1,405 Views

So, also for you in NUC FN this driver fails to install. The result you got are similar to mine, excepted that I didn't saw even the "Something went wrong" 

It would be interesting to see @Bryce_Intel  comments and after testing this driver in NUC FN.

Leon

 

Bryce_Intel
Moderator
1,390 Views

This is quite intriguing behavior rolling back. I alerted the installer team and they'll be investigating. I had this tested and wouldn't ya know, of course it passed. Installed correctly, 9077 on the system after reboot.

Nevertheless it's great news the loop isn't occurring with the new installer. Looks like we have a solution once we roll out the new UI in an upcoming release. I'll close this ticket for now and we'll be working on the NUC_FN rollback issue separately. Thanks for your guys' help!

Happy holidays! 🎄

.:Bryce:.

AlHill
Super User
1,386 Views

@Bryce_Intel I believe you have the loop/install issue fixed!  Thanks for doing this. 

Doc

 

Victorewik
Novice
1,363 Views

Victorewik_0-1608819575458.png

Im sorry but the error exist today in 2 of my 3 computers. Now the language of my keyboard dont changed.

tomgt
Novice
1,064 Views

Same today 12-29-20  after reboot looking to install again.

Reply