Community
cancel
Showing results for 
Search instead for 
Did you mean: 
idata
Community Manager
1,956 Views

Why does Intel D&SA think I have a Radeon?

Razer Blade Pro FHD

i7-7700hq

intel hd 630

nvidia GTX 1060

I had an issue when the switch to the D&SA went up a few weeks ago and couldn't get anything to work. I finally got the download and my graphics update, and now it keeps telling me I have an update avaiable. The first I downloaded it without thinking twice as I trust intel. Then it said it can not find the driver so the install has stopped. Then when looking at the update requirements and everything else it says that I have a RADEON RX VEGA M graphics, listed below that is my NVIDIA GEFORCE GTX 1060, What am I missing? Or did Intel mess something up? I have manually installed the newest version with no luck, i have now switched back to the previous version with no luck. I wouldn't have even noticed if my Diablo3 wasn't crashing every few hours and telling NO GRAPHICS CARD CAN BE FOUND ON DEVICE and then theres a caution sign next to the intel hd 630 in my device management, and restarting the computer usually fixes it. HELP!!!!!!

Tags (1)
0 Kudos
10 Replies
idata
Community Manager
288 Views

Hello samuraistrong,

 

 

I understand that you are having problems with the graphics adapters after the update with Intel ® Driver & Support Assistant.

 

 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, if possible, please provide me with screenshots of the device manager showing the caution sign and the graphics adapters. How long ago was the Intel ® Driver & Support Assistant installed?

 

 

 

Regards,

 

David V

 

 

idata
Community Manager
288 Views

------------------

System Information

------------------

Time of this report: 6/19/2018, 21:45:44

Machine name: LAPTOP-4AUL23EV

Machine Id: {AEFABD8B-3468-4959-9392-7D3DC405CD7F}

Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: English (Regional Setting: English)

System Manufacturer: Razer

System Model: Blade Pro

BIOS: 2.02 (type: UEFI)

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz

Memory: 16384MB RAM

Available OS Memory: 16280MB RAM

Page File: 7056MB used, 12039MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 630

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_67581A58&REV_04

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 8268 MB

Dedicated Memory: 128 MB

Shared Memory: 8140 MB

Current Mode: 1920 x 1080 (32 bit) (120Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.638195,0.337414), Green(0.322766,0.610852), Blue(0.151867,0.048352), White Point(0.313977,0.329602)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO169D

Native Mode: 1920 x 1080(p) (120.150Hz)

Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b963b5cf9ef8a8d1\igd12umd64.dll

Driver File Version: 24.20.0100.6094 (English)

Driver Version: 24.20.100.6094

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 2.4

Graphics Preemption: Triangle

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: No Blocks

Catalog Attributes: Universal:False Declarative:False

Driver Attributes: Final Retail

Driver Date/Size: 5/15/2018 7:00:00 PM, 2037808 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-1A5B-11CF-266E-3C47BFC2D535}

Vendor ID: 0x8086

Device ID: 0x591B

SubSys ID: 0x67581A58

Revision ID: 0x0004

Driver Strong Name: oem59.inf:5f63e53499417f2d:iKBLD_w10_DS:24.20.100.6094:pci\ven_8086&dev_591b

Rank Of Driver: 00D12001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Bac...

idata
Community Manager
288 Views

idata
Community Manager
288 Views

had another crash.

 

 

 

------------------

System Information

------------------

Time of this report: 6/20/2018, 01:33:44

Machine name: LAPTOP-4AUL23EV

Machine Id: {AEFABD8B-3468-4959-9392-7D3DC405CD7F}

Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: English (Regional Setting: English)

System Manufacturer: Razer

System Model: Blade Pro

BIOS: 2.02 (type: UEFI)

Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz

Memory: 16384MB RAM

Available OS Memory: 16280MB RAM

Page File: 6515MB used, 12580MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 120 DPI (125 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode

 

------------

DxDiag Notes

------------

Display Tab 1: There is a problem with Intel(R) HD Graphics 630 device. For more information, search for 'graphics device driver error code 43'

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

---------------

Display Devices

---------------

Card name: Microsoft Basic Display Driver

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Display-Only Device

Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_67581A58&REV_04

Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: 0000002B [CM_PROB_FAILED_POST_START]

Driver Problem Code: Unknown

Display Memory: 8140 MB

Dedicated Memory: 0 MB

Shared Memory: 8140 MB

Current Mode: 1920 x 1080 (32 bit) (64Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO169D

Native Mode: 1920 x 1080(p) (120.150Hz)

Output Type: Other

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd12umd64.dll

Driver File Version: 24.20.0100.6136 (English)

Driver Version: 24.20.100.6136

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Virtualization: Not Supported

Block List: No Blocks

Catalog Attributes: N/A

Driver Attributes: Final Retail

Driver Date/Size: 5/23/2018 7:00:00 PM, 2035176 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: oem61.inf:5f63e53499417f2d:iKBLD_w10_DS:24.20.100.6136:pci\ven_8086&dev_591b

Rank Of Driver: 00D12001

Video Accel:

DXVA2 Modes: Unknown

Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Ou...

idata
Community Manager
288 Views

Hello samuraistrong,

 

 

Thank you for your response and the information.

 

 

It seems like there is a problem with the integrated graphics. Regarding the Intel ® Driver & Support Assistant I would recommend you to uninstall it and then re-install it from our support site again, you can do so by downloading it from the link below:

 

 

https://www.intel.com/content/www/us/en/support/detect.html https://www.intel.com/content/www/us/en/support/detect.html

 

 

Make sure to first completely remove it from your system before attempting the re-installation.

 

 

Also, regarding the problem you are having with the integrated graphics, I want you to download the ".zip" file:

 

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

 

Once the file is downloaded, please follow the steps below in order to manually install the driver:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the .INF file (Setup information).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

Once this has been done, please let me know the outcome with how it shows under device manager.

 

 

I hope this helps.

 

 

 

Regards,

 

David V
idata
Community Manager
288 Views

I upgraded using the "igdlh64" file because it was that or "IntcDAud"

idata
Community Manager
288 Views

Hello samuraistrong,

 

 

Thank you for your response.

 

 

Were you able to re-install the Intel ® Driver & Support Assistant?

 

 

Remember that this step is important so we can check if the software still thinks your system has radeon* graphics.

 

 

Let me know please.

 

 

 

Regards,

 

David V
idata
Community Manager
288 Views

MBevi
Beginner
288 Views

The Intel driver & support assistant suggests I should install the radon driver, though I have an HD graphics 630. I was able to manually update my driver but I though I should give some extra feedback if it can help others. My intel d&s assistant is updated and so is my windows version.

idata
Community Manager
288 Views

Hello samuraistrong,

 

 

Thank you for your response.

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
Reply