Why does Intel HD Graphics 5500 Crashes?

[JHern25]

Hello I have an HP Core i7 5500U 2.50ghz, 12GB RAM installed and my Graphic Card is an Intel HD 5500U my drivers are updated but my Graphic Card Crashes and recovers How can I Fix This?

[idata]

Hi Joshiify,

I am sorry for the delay on the answer, your case got lost in our queue. If you still need assistance, let me know the driver version you are trying to install on your Hewlett Packard laptop. If it is possible send me the results of Intel® System Support Utility.https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 How to attach a file:-Click on reply-Click Use advanced editor (upper right side)-Click Attach (lower right hand) Regards,Mike C

[JHern25]

Here is my System info.

[JHern25]

Hello?

[JHern25]

Hello??

[idata]

Hi Joshiify,

I reviewed the specs of your pc and there are newer drivers and BIOS for your computer. Here is the link of Hewlett Packard. Start with the BIOS update. HP Pavilion Notebook - 15-ab173cl (Touch) (ENERGY STAR) http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-ab100-notebook-pc-series-touch/8502659/model/8788083# Z7_3054ICK0K8UDA0AQC11TA930O2 Mike C

[idata]

Hi Joshiify,

I am following up on your case. Let me know if your graphics improved with the latest drivers. Mike C