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Why is DirectX 12 not working on new games?

Paul39
Beginner
253 Views

Hello, I hope you are doing well. I am experiencing a few issues with my Lenovo computer it is up to date on everything however mine computer also only has Directx12 not Directx12 ultimate is there any way to switch to ultimate/ enable because many games now only work on ultimate which is extremely annoying since the whole reason i got this computer was to use it to play games. Is this going to be fixed in the future or am I going to have to suffer for not knowing I needed a computer with ultimate?

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Mike_Intel
Moderator
190 Views

Hello Paul39,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. What is the complete model of your Graphics Controller?
  2. What is the complete model of your processor?
  3. What is the model of your Lenovo system?
  4. Was it working fine before?
  5. Did you change any settings before the issue started?
  6. What are the games that you are trying to run?
  7. What is your OS?
  8. What are the troubleshooting steps that you tried so far?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
152 Views

Hello Paul39,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
108 Views

Hello Paul39,

 

I hope you are having a good day.


I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 


Thank you and have a great day. 

 

Best regards,

Michael L.

Intel Customer Support Technician


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