Windows 10 Apps on Tablet: Display driver repeatedly stops working

[AArmi1]

Hi there,

We have a relatively new 2-in-1 computer (Acer Aspire Switch 11) which we have upgraded successfully to Windows 10. When using Apps from the Metro interface, they regularly stop working, usually after around 5 minutes usage. This has happened with many apps so far. Error message given is:

Display Driver Intel(R) HD Graphics 4000 has stopped working and has been reset.

The offending app will freeze, but the tablet still run and it's possible to close the app from the task view in Windows 10. But obviously regular crashes every 5 minutes pretty much makes using them useless. It has been particularly noticeable in Microsoft Solitaire Collection (a favourite app) but other apps seem to show the issue.

Chipset is Intel Core i3 4012Y

Onboard Graphics is Intel(R) HD 4200

Driver version is: 10.18.15.4248

Windows 10 is fully updated. I have fully updated drivers and bios from Acer. I used the Intel Scanner to check that the graphics driver is up to date.

Any suggestions?

X

[AP16]

You can try Intel reference driver form https://downloadcenter.intel.com/Product_Filter.aspx?ProductID=3718&lang=eng&FamilyId=39&LineId=1101 https://downloadcenter.intel.com/Product_Filter.aspx?ProductID=3718&lang=eng&FamilyId=39&LineId=1101 , but generally for tablets you should ask for drivers support of exact device vendor.

[Cesar_B_Intel]

Hello XtremIntel,

Were you able to try the suggestionJFFulcrum provided?

Regards,

Caesar B_Intel

[AArmi1]

I wasn't sure that I should because he recommended preferably following the manufacturer guide. Unfortunately, the manufacturer support is not at all good and I couldn't even really get them to understand my problem, let alone offer good solutions.

I did try a suggestion from Microsoft using $manifest, which seems to have changed the behaviour a bit, as apps in tablet mode now just disappear instead of throwing an error and freezing. It has also been noticeable that if we start the apps in desktop mode, they are much more stable.

X

[Cesar_B_Intel]

Hello XtremIntel,

Intel provides generic versions of drivers for general purposes. Your http://www.intel.com/support/oems.htm computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

In this case you could possibly try uninstalling your current Intel® graphics driver and try https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] if that does not solve the issue try the beta drivers https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Please let me know the results.

Regards,

Caesar B_Intel.