Windows 8.1 or Windows 10 after update graphic, black screen on my Intel Nuc DN2820FYKH, monitor acer G245HQ, but only on Windows 7 Works

[MCan]

Best Intel,

I have a problem of update:

Graphics: Intel® HD Graphics Driver for Intel NUC 10.18.10.3621 (Latest)

When I install Windows 7 64bit on my DN2820FYKH and update this Graphics software just works normally and shows resolution to 1920 x 1080.

But if I install Windows 8.1 64 bit graphics software update after I get black screen on my monitor screen. also restart does not work ...

Also, Windows 10 I have given windows microsoft feedback, but no screen after update of graphics software from DN2820FYKH.

I also installs latest chipset version. But I think the monitor is G245HQ driver problem. so hopefully that intel graphics software is an update or fix it. It is unfortunate that only Windows 7 64bit does work.

Thanks You if reply.

Cable: HDMI

My screen model: G245HQ

My computer hardware: DN2820FYKH

SSD: Samsung 850 PRO 128GB ATA Device

RAM: 4GB PC3L 12800 CL11 204 - pin SODIMM Model: KVR16LS11 / 4

my latest bios update also:

BIOS Version / Date Intel Corp. FYBYT10H.86A.0047.2014.1224.1147, 12/24/2014

[MCan]

mailto:acer_nl@mailwc.custhelp.com acer_nl@mailwc.custhelp.com

Beste Klant,

Helaas bieden wij geen ondersteuning op Windows 8 met uw type product. Dit omdat wij dit product nooit hebben verkocht in gebruik met Windows 8.

Ik hoop u hiermee voldoende te hebben geïnformeerd, mocht je nog vragen hebben dan hoor ik dat graag.

Met Vriendelijke Groet,

translating english:

Dear Customer,

Unfortunately, we do not support on Windows 8 with your type of product. This is because we have never sold this product in use with Windows 8.

I hope to have informed you sufficiently, if you have any questions please let me know.

With Kind Regards,

thats why 😞

[idata]

Same problem here.

1. nuc2820 connected to a Samsung P2770HD with HDMI
2. Bios and so on works fine, 1280 HD
3. Installed Win 8.1 Pro, worked flawless
4. Downloaded the newest Driverpackage
5. Installed Graphic Driver...rebooted
6. Blank Screen after Bios post
7. Connected via remote Desktop and I can see no Display in the Device Manager - the Driver killed the entry

[MCan]

Hi,

I have founded problem, but not HDMI from monitor but DVI connected,

So I have HDMI to DVI connector : http://zebedeefilms.com/files/2011/11/DVI-F-to-HDMI-F-Adapter.jpg http://zebedeefilms.com/files/2011/11/DVI-F-to-HDMI-F-Adapter.jpg

So I have my pc from HDMI cable to DVI connector and connected to DVI to monitor and its working 🙂

but hdmi to hdmi wil not work because hdmi from monitor will not works will black screen i thinks drivers problem that only windows 7 works on hdmi monitor.

but my monitor G245HQ DVI will work on windows 10, windows 8.1...

and new version Graphic Driver working, but not to HDMI from monitor because will not work for windows 8.1 or windows 10 with new driver graphic,

but Let me know anybody know fix for HDMI TO HDMI will work for monitor and driver or firmware monitor or windows monitor driver problem and so on.. ?

Ik heb ook windows 10 feedback gegeven:

Ik heb een monitor G245HQ hdmi probleem maar ik heb monitor DVI opgelost,

ik heb hdmi naar DVI conversie gekocht en dat werkt als ik DVI op monitor aansluit vanuit HDMI van pc. Maar waarom werkt niet als ik hdmi naar hdmi zet en zwart beeld krijgt? maar windows 7 werkt wel en windows 8.1 of windows 10 werkt niet bij nieuwste intel grafisch software ,of is dat monitor driver ,firmware probleem of intel grafisch software probleem?

zie forum intel hier ook gepost: ...

/thread/59133?start=15&tstart=0 https://communities.intel.com/thread/59133?start=15&tstart=0

english:

I have also given 10 windows feedback:

I have a monitor G245HQ hdmi problem but I solved DVI monitor,

I bought HDMI to DVI conversion and it works when I connect DVI to HDMI monitor from PC. But why does not work when HDMI to HDMI converts and blank screen? but Windows 7 is working and Windows 8.1 or Windows 10 does not work with latest intel graphic software, or that monitor driver, firmware problem or intel graphic software problem?

see intel forum also posted ...

/thread/59133?start=15&tstart=0 https://communities.intel.com/thread/59133?start=15&tstart=0

[msale6]

I have same issue of updating driver Intel(R) HD Graphics 3000

Screen works fine before updating the driver on windows 10 but after updating the screen goes off

I am using dell inspiron N5110

HDMI to TV LED works great but not my monitor

Please help me out

[Jose_H_Intel1]

atsuya, please take a look at this article regarding operating system driver support.

http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems