- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Word 2013 keeps crashing. Microsoft has told me this is an Intel Graphics Problem. According to the event viewer, the problem is this file:
Faulting module path: C:\WINDOWS\SYSTEM32\igd10umd32.dll
However, after checking my .dll files, I can't find any such file on my computer. And yes, I did check the hidden files. I have Windows 10 OS.
I need to find out how to fix this problem because the constant crashing of Word is affecting my business.
Thanks!
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does this help?
https://support.microsoft.com/en-us/kb/2983468 https://support.microsoft.com/en-us/kb/2983468
Can you update your drivers?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've checked all my drivers; they're all up to date according to the Intel Update Utility Driver.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I would need more information in regards to your system configuration:
Which version of Windows do you have?
Also, the exact processor model and the graphics controller:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html Intel® Graphics Controller Identification Methods for Graphics Drivers
On Windows 10
Click on the Windows icon, and search for "System"
Look for System Control Panel then note the processor model.
Allan.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Allan,
You tried to help me with this problem back in January. Unfortunately, I wasn't able to follow-up on this until now. Here is screen shot of my Intel Graphics that requested. I hope this helps. If needed, I can also send a screen shot of the event viewer log that lists the problem. Thank you!
![](/skins/images/7B0AB6865064EAE32B30EC9A4E94B48A/responsive_peak/images/icon_anonymous_message.png)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page