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Word 2013 keeps crashing. Microsoft has told me this is an Intel Graphics Problem. According to the event viewer, the problem is this file:
Faulting module path: C:\WINDOWS\SYSTEM32\igd10umd32.dll
However, after checking my .dll files, I can't find any such file on my computer. And yes, I did check the hidden files. I have Windows 10 OS.
I need to find out how to fix this problem because the constant crashing of Word is affecting my business.
Thanks!
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Does this help?
https://support.microsoft.com/en-us/kb/2983468 https://support.microsoft.com/en-us/kb/2983468
Can you update your drivers?
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I've checked all my drivers; they're all up to date according to the Intel Update Utility Driver.
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I would need more information in regards to your system configuration:
Which version of Windows do you have?
Also, the exact processor model and the graphics controller:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html Intel® Graphics Controller Identification Methods for Graphics Drivers
On Windows 10
Click on the Windows icon, and search for "System"
Look for System Control Panel then note the processor model.
Allan.
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Allan,
You tried to help me with this problem back in January. Unfortunately, I wasn't able to follow-up on this until now. Here is screen shot of my Intel Graphics that requested. I hope this helps. If needed, I can also send a screen shot of the event viewer log that lists the problem. Thank you!
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