a750驱动造成死机

[ozx]

5月1号晚，750驱动更新后直接卡死不能动，强制重启后也是，750的控制器打不开，磁盘百分百使用率，偶尔能够动一下一开网页就是全面卡死。
怎么卸驱动啊😂

[RabiyaSK_Intel]

Hi,

Thanks for posting your question in the Intel Community Forums.

This is an English-only forum. I translated your question via Intel Secure Translator which generated the following text:

"On the evening of May 1st, the 750 driver was directly stuck after the update, and after the forced restart, the 750 controller could not be opened, the disk was 100% utilized, and occasionally it was completely stuck when the webpage was opened.

How to unload the driver"

Is this what you wanted to ask?

Thanks & Regards,

Shaik Rabiya

[ozx]

谢谢。我已经检查了很长时间，发现这不是崩溃问题。这是因为屏幕将卡在全屏模式下。必须拔下dp接口并将其插入，然后才能恢复。也许我的机器太旧了，CPU i5-6400，16G dram，z170主板。新的显卡驱动程序不兼容吗？清楚。r9 270x可以正常工作，邮件已发送至（收件人（noreply@community-mail.intel.com）域名不存在，邮件无法投递。

未找到 Mx 记录（翻译软件）

[Hugo_Intel]

Hello ozx

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此可能存在一些不准确的翻译.

Thank you for posting on the Intel Communities. I am sorry you are experiencing display freezing issues after updating the driver on your system.

Please let's try uninstalling the current driver using Display Driver Uninstaller. Once uninstalled, download and update to the driver 31.0.101.4335.

If the issue persists, please create a log file with the Intel® System Support Utility and attach it to your response.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[ozx]

t's a problem with the graphics card driver. I just installed 4257, but I tried several versions of the driver and it was exhausting for me. The data of A750 looks great, but the driver is... Thank you for providing the solution (4am)

[Hugo_Intel]

Hello ozx

I would like to confirm if after rolling back to driver version 31.0.101.4257 the issue gets resolved. Please let us know if the problem only happens in the newer version 31.0.101.4314.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[ozx]

Yes, gfx_ win_ 101.4257 is running very well now

[Hugo_Intel]

Hello ozx

Thank you for letting us know the issue gets resolved with older drivers. This seems to be related to a general issue we are investigating at the moment. Allow me to check with our team the information you have provided and as soon as I have an update I will post back.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello ozx

Thank you for your patience. We wanted to confirm to you that this issue is being investigated at the moment, however, since the hardware is not listed in our official requirements for Intel® Arc™ Graphics we can not commit to an outcome or provide an estimated time for resolution. The best advice at the moment will be to keep using the drivers that are working fine for your system.

Best regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello ozx

I see there are no further questions related to this topic. We will continue closing this thread. Feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.