b580 显卡无法打开flow3d cast

[starsea]

我的电脑打开flow 3d 是 卡在done reading logic tables （驱动Driver 32.0.101.833），当我换回rx5700时，可正常打开

[JedG_Intel]

Hello starsea,

Thank you for posting on Intel Community Forum.

请注意，我只能用英语支持你。我用网络翻译工具翻译了这条回复，因此可能存在一些不准确的翻译。

To address the issue effectively, please share the information below.

1. What version of Flow3D Cast are you using?

2. Is the issue isolated to Flow 3D?

3. Is ReBAR (Resizable BAR) enabled in your BIOS?

4. If possible, kindly share a short video clip demonstrating the issue.

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[starsea]

你好 Jed G，

我已开启ReRAR

我的问题仅限于flow 3d cast（版本为v5.1 updeta2）

我的问题仅限于flow3d

[starsea]

以下是我提供的视频文件与ssu 报告

[RandyT_Intel]

Hello starsea,

I'm contacting on behalf of Jed. Thank you for providing this information - please allow me some time to investigate the issue, and I will post an update here once I complete my analysis.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[JedG_Intel]

Hello starsea,

Thank you for your patience while we analyze all the information. To further troubleshoot the issue, please follow the outlined steps below.

1. Perform clean installation of the latest driver 32.0.101.8331 using DDU

2. Update the BIOS to the latest version 7C35v1R

If the issue continuous to persist, please let me know so we can further troubleshoot.

Best regards

Jed G.

Intel Customer Support Technician

[starsea]

问题任然存在

[starsea]

我已尝试您的方案，问题任然存在

[JedG_Intel]

Hello starsea,

Thank you for your cooperation. Since the issue continues to persist, I’ll review this matter internally. Additionally, I will attempt to replicate the scenario in our test lab to observe whether we encounter the same behavior. This will help us better understand the root cause and work toward an effective resolution.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi starsea,

I'm reaching out to gather additional information. Please see the information below.

1. complete crash dump of the system
2.  Test the oldest available driver for comparison 32.0.101.8132.

If you have any questions, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[starsea]

我已尝试您的方案，但问题任然存在

[JedG_Intel]

Hello starsea,

May I know if the same issue is observed when using the older driver available 32.0.101.8132? Please also provide the complete crash dump of the system.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi starsea,

I'm following up with regards to the complete crash dump and the result of using the oldest driver available. Please share this information at your earliest convenience so we can investigate further.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello starsea,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[starsea]

抱歉，我目前没有时间去测试显卡，希望新驱动早日解决问题