black bars at the top and bottom of the laptop screen

[cz-24]

How do I remove the 2-centimeter black bars from the top and bottom of the screen of an Asus S5606MA-MX159 laptop with Windows 11 PRO 24H2 when watching movies, TV shows, YouTube, in full screen mode?

[JedG_Intel]

Hello cz-24,

Thank you for posting on Intel Community Forum.

For me to identify the root cause of the issue, please share the information below.

1. What is the native resolution of the display?

2. What resolution are you using?

3. Are you using an external display?

4. Do the issue only happen when using Full screen mode?

Please also generate SSU report for me to check your system components and configuration.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello cz-24,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello cz-24,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician