black block appearing when moving mouse up adn down in ptfs roblox

[ajee]

when i move my mouse up and down in a plane games that you use your mouse to control it a black block appears and it moves with my mouse as i move the mouse up and down but not side to side and this only started happening when i download a graphics driver for my 1005G1 i3 cpu in my n19c1 acer aspire 3 with windows 11

[VonM_Intel]

Hi ajee,

Thank you for posting in our Community. Based on your description, the black block issue in Roblox (PTFS) began after you updated the graphics driver on your Acer Aspire 3 with an Intel® Core™ i3-1005G1 running Windows 11. This behavior points to a rendering problem likely introduced by the graphics driver update. To better understand the problem and assist you further, could you please provide the following details?

• Which graphics driver version did you install when the issue began?

• Did you download the driver from Intel’s Download Center or from Acer’s support page?

• Does the black block appear only in Roblox, or do you notice it in other apps/games as well?

• Can you confirm if Windows 11 and Roblox are both fully updated? If so, could you please share the exact version of the game

• If possible, could you share a screenshot or short video of the issue for reference?

• Have you already tried to update your graphics driver to the latest version using Intel DDU? If so, could you share the exact graphics driver you used?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[PatrickV_Intel]

Hi ajee,

I just wanted to follow up to see if you had a chance to review the information we posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[VonM_Intel]

Hello ajee,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician