custom driver update problem

[tahermkh]

hello

when i want to update my graphics driver, this text appears.

(A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Microsoft for the latest driver for your computer.)

please help how to update the graphics driver.

[AlHill]

I think the message is pretty self-explanatory.  Did you contact Microsoft?  Are you using a Microsoft device?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
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