display driver stopped responding and has recovered - Page 2

idata · ‎11-12-2016

I'm playing online games on my laptop with gpu driver mobile intel(r) 4 express chipset family and the fps was decent but then the had some issues so I clean reformat it and reinstall windows. After reformatting my laptop I installed gpu driver mobile intel(r) 4 express chipset family again and kept experiencing this issue. I cant even play games anymore.

I tried to uninstall it and my gpu driver went back to mobile intel(r) 45 express chipset family(Microsoft Corporation - WDDM 1.1). When I play moba games my fps is too low its so frustrating. Can someone please help me fix the issue Im having with mobile intel(r) 4 express chipset family gpu driver?

idata · ‎01-03-2017

Hello Noctis,

We are still working on this concern.

In order to continue with the investigation we need to gather the following information:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):Hardware (HW)Brand and Model of the system. Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too? Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in) How much memory [RAM] in the system (see note2 below). Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc Hardware Steppin...

idata · ‎01-04-2017

Sorry I wasn't able to respond on your emails as Im working and has no time accessing my laptop. If I haven't respond to any of your emails that means I'm working non stop and I'm sorry for the late response. By the way this is my DxDiag:

------------------

System Information

------------------

Time of this report: 1/5/2017, 00:04:55

Machine name: CARLOS-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv4 Notebook PC

BIOS: Default System BIOS

Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3998MB RAM

Page File: 2351MB used, 5644MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_30F7103C&REV_07

Display Memory: 1695 MB

Dedicated Memory: 64 MB

Shared Memory: 1631 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC4D42

Native Mode: 1280 x 800(p) (59.994Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 09:41:07, 5437952 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-5975-FD10A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x30F7103C

Revision ID: 0x0007

Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

...

idata · ‎12-30-2016

Hi Noctis,

Please bear in mind that the Intel® Core™2 Duo Processor T6500 is end of interactive support.

Intel released new driver that fixes this issue with new graphics versions but if you have this issue, at this point your best support will be with your system manufacturer.

From my side I can suggest you to have Windows up to date and with the latest drivers from your computer manufacturer website.

Please refer to the information in this document for resolutions for this issue. http://www.intel.com/support/graphics/sb/cs-009483.htm Graphics — Errors Reported By Microsoft*

You can also see more information here:

/thread/105995 https://communities.intel.com/thread/105995

ndra did you try the latest driver for you graphics version? You can download it here:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

I suggest uninstalling the old driver first or if you already have this driver installed, trying uninstalling the driver and the reinstall it manually.

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*

Regards,

Ivan.

OHasc · ‎12-30-2016

Of course that I did it (complete reinstall, new driver, old driver, intel driver, new W10....everythink) I am facing this problem for a long time. I tried everything, I also contacted dell but they do not know what to do...so I hope that you will have better ideas than dell but still I do not have good answer, everybody write the same... please read my posts.

Can you give me a contact to somebody who is responsible for drivers.... or please contact them.

It is not possible to fix it simpy by trying new drivers if nobody will fix the issue or even know about it!

idata · ‎01-03-2017

Hello Ondra,

We are still working with your concern.

At this moment, once that I have the additional details that were requested to Noctis, we will continue with the investigation.

Thank you for your valuable time.

Best regards,

Angie

OHasc · ‎01-04-2017

s one more detail, could you please reply to me with the following information:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issueIt happen especialy after sleeping mode but it is not a rule. When I am watching online video on youtube or another video server (especialy if I have more windows with video open). Out of nowhere I get whole screen black for a second and than it looks everything normal, but it is not possible to continue with watching. It is necessary to reload the page.

In event viewer I got a message: Graphics driver IGFX stoped responsing and it was recovered successfully.Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%):

Often (51-99%):

Sporadic (20-50%): X

Very Sporadic (<20%):Hardware (HW)Brand and Model of the system.DELL LATITUDE E7450Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?NO external graphics, integrated INTEL HD Graphics 5500Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)LFPHow much memory [RAM] in the system (see note2 below).<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-left: no...

idata · ‎01-05-2017

Hello Noctis,

Thank you very much for the DxDiag report.

As one more detail, when you have time, could you please fulfill the following information:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issue Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%):

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):Hardware (HW)Brand and Model of the system. Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too? Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in) How much memory [RAM] in the system (see note2 below). Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc Hardware...

idata · ‎01-06-2017

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issueMy current installed gpu driver is: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1). When I installed Mobile Intel® 4 Series Express Chipset Family, every time I watch movies on youtube, play games or even just running simple programs i get error message: display driver stopped responding and has recovered every single time.Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):Hardware (HW)Brand and Model of the system.HP Pavilion dv4 Notebook PCHybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?NO external graphicsMake and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)LFPHow much memory [RAM] in the system (see note2 below).4096MB RAMProvide any other hardware needed to replicate ...

OHasc · ‎01-10-2017

any news about my problem?

idata · ‎01-10-2017

Hello Ondra,

I have sent a private message to you.

Regards,

Angie

idata · ‎01-10-2017

Hello Noctis,

I do apologize for the inconvenience.

Since you were able to confirm that you have an HP laptop, I would like to recommend you to try some additional steps.

Could you please follow the instructions bellow, and complete a manual installation of the following drivers:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Graphics Driver in Windows 7*

Please try with the following driver versions:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Version: 15.40.28.4501 (Latest) Date: 8/12/2016

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Version: 15.40.25.4463 (Previously Released) Date: 6/17/2016

https://downloadcenter.intel.com/download/25818/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40- Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Version: 15.40.18.4380 (Previously Released) Date: 3/8/2016

Please let me know if the issue persists with the three drivers?

Hope I can hear from you soon.

Best regards,

Angie

idata · ‎01-12-2017

I tried manually updating it but it says driver is up to date.

idata · ‎01-12-2017

Hello Noctis,

Thanks for your reply.

Please give it one more try to uninstall out Intel generic drivers manually. And then try to install the proper ones for your HP laptop, and also make sure to confirm that you have the latest BIOS update (available on the link with the downloads down bellow).

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-dv4-Entertainment-Notebook-PC-series/3745837/model/3768620 HP Pavilion dv4 Laptop Driver Download (Windows 7 64-bit)

Please do not forget to confirm that you have the latest BIOS available.

Please let me know your findings.

Best regards,

Angie

idata · ‎01-20-2017

Hello Noctis,

I would like to know if the information provided to you was able to solve your concern?

In case if you need further assistance do not hesitate to reply back.

I am looking forward to hearing from you.

Regards,

Angie.