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MKoch15
Beginner
439 Views

display of some apps distorted while scrolling or resizing windows

Recently I experience display problems in some apps, especially after I switched user account. The problems do only occur in some apps, for instance in the task manager, the device manager or the pdf xchange viewer. Other apps, i.e. all internet browsers are´nt affected. I´ve attached some pictures of apps that show there appearance after resizing them or scrolling in them. I can not definitly say, in which circumstances this problems occur, but in my opinion it gots worse after the upgrade to windows 10 1903. Sometimes it can be fixed by logging of and back on.

 

I tried all drivers available, including the newest one without result.

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7 Replies
David_V_Intel
Employee
26 Views

Hello MKoch15,

 

Thank you for posting on the Intel ® communities.

 

In order to best assist you with your issue I will need more information of the system. Please provide me with the DxDiag report, follow the steps in order to generate the report: 

 

1. In the keyboard, press WinLogo key + R. 

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop). 

4. Attach the report to this thread. 

 

If this system is a laptop, it is recommended to report this issue to the laptop manufacturer and try a Windows recovery, this is because the O.S could've gotten corrupted during an update and thus is causing the issue, a Windows recovery can be done either with the help of the system manufacturer, or else, Microsoft Support. 

 

I hope this helps.

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

MKoch15
Beginner
26 Views

Hello... here it is:

David_V_Intel
Employee
26 Views

Hello MKoch15,

 

Thank you for your response.

 

I would like you to try the following:

 

1 - Open device manager.

2 - Expand the display adapters.

3 - Right-click on Intel ® HD Graphics.

4 - Click on "Uninstall".

5 - Make sure to uninstall until having "Microsoft Basic Display Adpater".

6 - Right-click on it and select "Update Driver"

7 - Let the update finish and restart your computer.

 

Once the steps have been followed, please try to see if the issue keeps happening, if it does, please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it: 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Make sure to attach the created report to this thread.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

David_V_Intel
Employee
26 Views

Hello MKoch15,

 

Were you able to check my post?

 

Let me know if you need more assistance.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

David_V_Intel
Employee
26 Views

Hello MKoch15,

 

Please contact us if you have any additional questions.

 

 

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

MKoch15
Beginner
26 Views

Hello DavidV,

 

thank you for your answer.

 

As mentioned before, I tried all actually available drivers, also the one, that installs automatically via windows update. Between each try I used display driver uninstaller to uninstall the previously installed driver.

 

But, I don´t know why, in the last days the problem didn´t occur again. Actually I´m on the windows update Driver (25.20.100.6373).

 

For the moment the problem seems to be gone.

 

 

Thanks again,

Matthias

 

David_V_Intel
Employee
26 Views

Hello MKoch15,

 

Thank you for your response.

 

The latest one provided by Windows* Update should be the one validated to work with your system so I am glad to know this one is working for you for now.

 

Please report back if the issue happens again, I will be happy to help. 

 

 

Regards,

David V

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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