driver does not work on tv

[Caiothomazinho]

hello! Every time my windows 10 updates, the driver stops working on my AOC TV.

my TV is brand AOC, model LE23H037

my computer is acer ,

 Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz

windowns 10, 64 bits

What can I do to get my television working again using the HDMI cable?

Thanks

[Andres_Intel]

Hello Caiothomazinho,

Thank you for posting on the Intel®️ communities. I see that you are having display issues with your Intel® HD Graphics 620, I understand how important is for your to have this computer working, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions:

• Did you make hardware or software changes?
• Are you using display adapters or docking stations? If so what is the make and model?
• What troubleshooting steps have you done?
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU)to know you hardware and software information, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello Caiothomazinho,

Were you able to run the Intel® SSU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Caiothomazinho,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician