Graphics
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driver support help please

aalon8
Beginner
‎05-31-2015 10:29 PM
3,113 Views

why it says that driver is not compatible with my hardware i have lenovo i7-4510U 8gb ram intel hd 4400 driver version 10.xxxxxxx and want to install 15.36.19.64.4170 i have windows 8.1

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Allan_J_Intel1
Employee
‎06-01-2015 09:42 AM
1,860 Views

Would you send a screen shot of the error message?

In the meantime, I recommend forcing the installation of the graphics driver

See instructions linked below:

http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

 

File name: https://downloadcenter.intel.com/downloads/eula/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24870/a08/win64_153619.zip win64_153619.zip

Allan.

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aalon8
Beginner
‎06-01-2015 07:49 PM
1,860 Views
In response to Allan_J_Intel1

Ok see in your driver tab it says intel hd 4000 but mine says intel hd graphics instead of hd 4400

In response to Allan_J_Intel1
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aalon8
Beginner
‎06-01-2015 07:49 PM
1,860 Views
In response to Allan_J_Intel1

Ok see in your driver tab it says intel hd 4000 but mine says intel hd graphics instead of hd 4400

In response to Allan_J_Intel1
Preview file
356 KB
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Allan_J_Intel1
Employee
‎06-01-2015 09:42 AM
1,860 Views

Would you send a screen shot of the error message?

In the meantime, I recommend forcing the installation of the graphics driver

See instructions linked below:

http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

 

File name: https://downloadcenter.intel.com/downloads/eula/24870/Intel-Iris-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit?httpDown=http://downloadmirror.intel.com/24870/a08/win64_153619.zip win64_153619.zip

Allan.

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aalon8
Beginner
‎06-01-2015 07:49 PM
1,860 Views
In response to Allan_J_Intel1

Ok see in your driver tab it says intel hd 4000 but mine says intel hd graphics instead of hd 4400

In response to Allan_J_Intel1
Preview file
356 KB
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aalon8
Beginner
‎06-01-2015 07:49 PM
1,860 Views
In response to Allan_J_Intel1

Ok see in your driver tab it says intel hd 4000 but mine says intel hd graphics instead of hd 4400

In response to Allan_J_Intel1
Preview file
356 KB
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