elden ring nightreign support

[Rin]

Recently updated to the newest Intel Iris Xe gpu 32.0.101.6795, which literally says that it has built-in Intel® Arc™ GPUs for Elden Ring Nightreign. Attempted to run the game and all it does is crash after a period of white screen. but whhen i tried running the game on older version of intel iris xe graphics (27.20.100.8935) the games launches perfectly but when the games starts i face this red tint isssue on my playable character and the enemies as well ill share the screenshots see for yourself i tried everything lowering the graphic settings, verifying file integrity still that red tint is there. ill share my specs as well.

i5 11th gen 11300h

iris xe graphics 

16 gb ddr4 ram

please provide some assistance regarding this red tint issue the game is really unplayable cuz of that issue,

[ArchieD_Intel]

Hi Rin,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Have you tried using the OEM driver for testing?
• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Rin]

Hi Archie,

thank you for responding to my quarry. here is the answer for all the questions you've asked above.

1.i haven't used OEM driver for testing yet.

2.no the game runs perfectly fine during cutscenes and in menus too. the red tint issue only occurs during regular gameplay.

3. no specifically but since the day nightreign launched I'm facing this issue the game crashes on the latest drivers but when i launch it on previous drivers 27.20.100.8935 it launches perfectly fine but has the red tint during gameplay. 

4.no I haven't used DDU yet but once I do I'll let you know the verdict.

5.i did but still i face the red tint while playing the game.

6.ill share the screenshot of in game settings.

7. steam.

I've shared multiple screenshots how the game is in menus and while gameplay.

if u need any other information let me know i just to play the game asap.

[ArchieD_Intel]

Hi Rin,

Thank you for the update. Since you haven't used the OEM drivers, I highly suggest in trying it first since it is more recommended for your system. Please ensure to do clean installation.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Rin]

Hello Archie,

I've attempted to use OEM drivers, and it still crashes how it crashes on the latest intel XE Drivers.
I've also attempted, resetting my laptop completely, Using DDu to reinstall fresh drivers.
Nothing has seemed to work.

More and More users are having the same issue, and it is definitely a driver issue since the game runs on an older version of drivers (27.20.100.8935).
Can you provide me with a temporary fix for the issue till you roll out new drivers?
It would be really appreciated.

Sincerely,
Rin. 

[AlHill]

You may want to read this post:

https://community.intel.com/t5/Graphics/Elden-Ring-Night-Reign-Crash-REPOST/m-p/1696818/emcs_t/S2h8ZW1haWx8Ym9hcmRfc3Vic2NyaXB0aW9ufE1CVTJQSzVBWDNOTDA5fDE2OTY4MTh8U1VCU0NSSVBUSU9OU3xoSw#M142910

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[Mcrbgamer]

Up

[Rin]

Yep

[ArchieD_Intel]

Hi Rin,

I have checked this with our team, and I would like to inform you that the Intel Iris Xe Graphics does not meet the minimum specifications established by the game developer. While some users may have been able to run previous versions or similar games, this particular version appears to use updated rendering features that are either not supported or unstable on this hardware. We recommend contacting the game developer directly, as they are in the best position to determine if support or a workaround can be provided.

I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards

Archie D.

Intel Customer Support Technician