error code 999 how to fix this

[deshipley]

Intel® Arc™ & Iris® Xe Graphics - Windows*

Installation failed with error code 999

2025-06-12 3:11 AM

Description:
This download installs Intel® Graphics Driver 32.0.101.6881 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

Version:
32.0.101.6881Release date:
June 9, 2025Size:
880.14 MB

Learn more about this update

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SHIPLEY
System Manufacturer Dell Inc.
System Model Inspiron 7706 2n1
System Type x64-based PC
System SKU 09DF
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.35.0, 2/13/2025
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0VVX48
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name SHIPLEY\Donald And Serena
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.73 GB
Available Physical Memory 1.01 GB
Total Virtual Memory 13.5 GB
Available Virtual Memory 4.98 GB
Page File Space 5.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Mike_Intel]

Hello deshipley,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using on the onboard Graphics of your processor or is it a different model?
2. How did you update the Graphics driver?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello deshipley,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello deshipley,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician

[TilaposGr]

i have the same issue, btw i use intergrated graphics (i have different cpu and the only driver i could update to was a downgrade)