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yflor
Beginner
1,299 Views

hdmi doesn't play sound

hi,

i searched online and saw this is not rare problem.

i tried all solution that i saw in the internet, but nothing worked.

my computer cannot recognize the audio of the hdmi cable...

i tried go to sound control and set it to default, but it doesn't let me do so...

i tried to update my display driver, but it says it is alreade up to date...

i tried few TV's, and the same problem exists...

please, help me enjoy audio from my laptop to TV

this is dell laptop with intel® HD Graphics 520...

windows 8.1

intel core i5-6200U 2.3 GHz

thanks

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4 Replies
idata
Community Manager
98 Views

Hello boolee,

Thank you for posting.

Please, share more information about this behavior. See below.

  1. Provide your computer model.
  2. Provide the cable model and brand.
  3. Check for the driver version you are running. Go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.
  4. When did the issue start?
  5. Have you tried using other HDMI cables?

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

yflor
Beginner
98 Views

computer model: dell latitude E5479

cable: avtek HDMI 10M

driver version: 21.20.16.4574

when did the issue start? this is the first time i am trying connect HDMI cable to this computer...with previouses computers things went smove...

have it tried other HDMI cables? not yet, tomorrow i will check another one (but i tried new cable...)

thanks

idata
Community Manager
98 Views

Please, let me know if you are able to try the other HDMI cable.

In the meantime, let's update your Intel® HD Graphics driver. Find below the steps to remove the current driver, and the driver I would like you to test.

  1. Open the Device Manager.
  2. Expand the Display Adapters section.
  3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the check box Delete the driver software for this device.
  6. The system must go through a restart to complete the uninstall process.
  7. If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.
  8. Proceed to install driver https://downloadcenter.intel.com/download/27360/Intel-Graphics-Driver-for-Windows-15-45-?product=883... Download Intel® Graphics Driver for Windows* [15.45] with these steps https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

One more thing, can you please double check the computer model you provided? I was unable to find information about it.

Amy C

Intel Customer Support Technician

Under Contract to Intel Corporation

idata
Community Manager
98 Views

boolee,

If you need further assistance let us know.

Amy C

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

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