Hello orodr6
Thank you for posting in the Intel Community.
• What is the brand and model of your system?
• Please provide me more details about how the issue happened?
• Please attach to this thread the TXT file the Intel® System Support Utility will generate:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
• Steps to save the report:
1- Run the utility.
2- Click on “Scan” to get the scanned system.
3- Once the scan is complete click on “next”.
4- Use the “save” option, save the report to your desktop.
5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
