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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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https://servicerequestmgmt.intel.com/webticketui/ server not found

kazm
Beginner
1,135 Views

Used ssu app to resolve the problem of getting notifications for graphic driver updates that keeps repeating despite having that update already installed a day or two earlier.

 After  using the ssu app to scan the computer for required device drivers, and then saving the resulting file" "intgel ssuidata.txt" and then submitting that file to intel, the url this is directed to:  https://servicerequestmgmt.intel.com/webticketui/ returns an error: "server not found".

 

One advisor on the Intel site, suggested installing the required driver from Dell first then to run the ssu ap. A search made by the Device  Manager reports that the best driver (from Intel) is already installed and Dell does not seem to have a driver for this Dell compter, so I have to use the Intel graphics.

 

# SSU Scan Information
Scan Info:
Version:"2.5.0.15"
Date:"03-12-2023"
Time:"00:00:34.4482499"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Dell Inc."
BIOS Mode:"UEFI"
BIOS Version/Date:"Dell Inc. 2.18.0 , 11-11-2022 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.2"
Sound Card:"Realtek Audio"
Sound Card:"Intel(R) Display Audio"
Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"
System Manufacturer:"Dell Inc."
System Model:"Inspiron 5580"
System SKU:"089D"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"27.20.100.9664"
- "Intel(R) UHD Graphics 620"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics 620"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics+620"
CoInstallers:"oem90.inf,iWHL_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"05-31-2021 08:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"27.20.100.9664"
INF:"oem90.inf"
INF Section:"iWHL_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4de65d949492707a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_3EA0&SUBSYS_089D1028&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"59 Hz"
Refresh Rate - Minimum:"48 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "NVIDIA GeForce MX250"
Adapter Compatibility:"NVIDIA"
Adapter DAC Type:"Integrated RAMDAC"
Adapter RAM:"2.00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"NVIDIA GeForce MX250"
CoInstallers:"oem112.inf,Section109,Integrated RAMDAC,NVIDIA GeForce MX250"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"nvlddmkm.sys"
Driver Date:"11-25-2022 07:00 PM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvdm.inf_amd64_38b4296273f8a816\nvlddmkm.sys"
Driver Provider:"NVIDIA"
Driver Version:"31.0.15.2737"
INF:"oem112.inf"
INF Section:"Section109"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_38b4296273f8a816\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_38b4296273f8a816\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_38b4296273f8a816\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_38b4296273f8a816\nvldumdx.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 2, device 0, function 0"
Manufacturer:"NVIDIA"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1D13&SUBSYS_089D1028&REV_A1\4&313581B&0&00E4"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"nvlddmkm"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"NVIDIA GeForce MX250"
- "Memory"
Physical Memory (Available):"2.34 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.81 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"DIMM A"
Configured Clock Speed:"2400 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"01980000802C"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"KHYXPX-MIE"
Serial Number:"2D2A2636"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"2.18.0, DELL - 1072009"
Caption:"Motherboard"
- "Chipset":"Intel(R)"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword="
Date:"11-10-2022 07:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Dell Inc."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"0K3XD7"
Serial Number:"/3XJ9KT2/CNWSC0096P0027/"
Status:"OK"
Version:"A00"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"20.110.0.0"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06-21-2006 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1"
Index:"0004"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03-11-2023 11:30 AM"
Location:"Not Available"
MAC Address:"D0:AB:D5:10:D1:DB"
Manufacturer:"Microsoft"
Media Type:
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{91BF7542-F22D-404D-925A-A74F55FABD2D}"
Number of VLANs:"0"
PNP Device ID:"BTH\MS_BTHPAN\6&9F4116A&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Wireless-AC 9462"
Access Point:"2c:fd:a1:30:12:54"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wireless-AC 9462"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wireless+AC+9462"
Channel:"149"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.2.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"03-15-2023 01:09 PM"
DHCP Lease Obtained:"03-12-2023 01:09 PM"
DHCP Server:"192.168.2.1"
Driver:"Netwtw08.sys"
Driver Date:"01-17-2023 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\Netwtw08.sys"
Driver Provider:"Intel"
Driver Version:"22.200.0.6"
Index:"0002"
INF:"oem35.inf"
INF Section:"Install_GEN_PSR_JfP1_9462_AC_no_160_1x1"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.2.16;fe80::4020:34d8:7fce:33e0"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03-11-2023 11:30 AM"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"D0:AB:D5:10:D1:D7"
Manufacturer:"Intel Corporation"
Media Type:
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{BA8064E5-D7AE-419B-8CCE-BAA088AF98ED}"
Network Name:"POLTEL_5475_5G"
Network Type:"Infrastructure"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_8086&DEV_9DF0&SUBSYS_42A48086&REV_30\3&11583659&0&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wireless-AC 9462"
Profile:"POLTEL_5475_5G"
Radio Type:"802.11ac"
Receive Rate:"433.3 Mbps"
Service Name:"Netwtw08"
Signal Strength:"97%"
State:"connected"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Transmit Rate:"390 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac Wireless Mode:"3. 802.11ac (2)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek PCIe FE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe FE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rt640x64.sys"
Driver Date:"06-15-2022 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"
Driver Provider:"Realtek"
Driver Version:"10.60.615.2022"
Index:"0001"
INF:"oem40.inf"
INF Section:"RTL8107E.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03-11-2023 11:30 AM"
Location:"PCI bus 3, device 0, function 0"
MAC Address:"E4:54:E8:0B:90:E8"
Manufacturer:"Realtek"
Media Type:
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{304C6082-FE13-4C32-8747-57660895E6BC}"
Number of VLANs:"0"
PNP Device ID:"PCI\VEN_10EC&DEV_8136&SUBSYS_089D1028&REV_0A\01000000364CE00000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe FE Family Controller"
Service Name:"rt640x64"
Status:"Enabled"
Team Name:"Not in a team"
Temperature:
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*EEE:Energy-Efficient Ethernet:"Enabled (1)"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake on magic packet when system is in the S0ix power state:"Disabled (0)"
*NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RSS:Receive Side Scaling:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
AdvancedEEE:Advanced EEE:"Disabled (0)"
PowerSavingMode:Power Saving Mode:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"9.50 GB"
Physical Memory (Available):"2.35 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.81 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"9.51 GB"
Virtual Memory (Total):"17.31 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [2023-01-22]"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [2023-01-22]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [2023-01-22]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [2023-01-22]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5012170:"Security Update [1/22/2023]"
KB5022497:"Update [2/16/2023]"
KB5022610:"Update [2/15/2023]"
KB5022913:"Update [3/9/2023]"
KB5022948:"Update [3/9/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [2023-01-22]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [2023-01-22]"
- "Processor"
- "Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 142 Stepping 12"
- "Chipset Name":"Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+8565U+CPU+"
CPU Speed:"1.79 GHz"
Current Voltage:"9. volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.819"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"5%"
Manufacturer:"GenuineIntel"
Model:"142"
Name:"Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz"
Number of Cores:"4"
Number of Cores Enabled:"4"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000806EC"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"12"
Version:"Not Available"
- "Storage"
- "PC SN520 NVMe WDC 512GB"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"PC SN520 NVMe WDC 512GB"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 AM"
Driver Version:"10.0.22621.608"
Error Code:"Device is working properly"
Firmware Revision:"20240012"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"PC SN520 NVMe WDC 512GB"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"5"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_PC_SN520_NVME_WD\4&1D60A760&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"3"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"1922_0E80_4535_0001_001B_448B_44C7_411B."
Size:"476.94 GB"
Size – Available:"363.38 GB"
SMART Attributes:"Self-Test: 0 minutes, OK, Short Self-Test: 0 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"68BA9331"
Size:"459.73 GB"
Size – Available:"363.38 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:9764:"0"
0x0C Power Cycle Count:927:"0"
0xAE Power-off Retract Count:67:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:45° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"18"
0xE8 Available Reserved Space:0:"50"
0xF1 Total LBAs Written:60296226:"0"
0xF2 Total LBAs Read:157610511:"0"
...#SSU#...

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3 Replies
Alberto_R_Intel
Employee
1,125 Views

kazm, Thank you for posting in the Intel® Communities Support.


In reference to the error message showing when you try to submit the file to Intel®, I will send your comments regarding this situation to the proper department for them to be aware and attempt to fix the issue as soon as possible.


According to the SSU document that you shared, the graphics driver version currently installed on your computer is 27.20.100.9664.


Just to confirm:

Is there any tool or application running on your computer utilized to install drivers?

Is there any graphics problem with your system?


The driver update notifications that you described could be related to the automatic Windows* driver updates, did you check with Microsoft Support in order to try to disable them?

https://support.microsoft.com/en-us


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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kazm
Beginner
1,064 Views

I had a "Driver Updater installed from "Advanced System Care. I uninstalled that updater. Since that time the problem of repeated notifications from Intel of a updated graphics driver, has stopped.

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Alberto_R_Intel
Employee
1,023 Views

kazm, Thank you very much for letting us know those results.


Perfect, excellent, it is great to know that after you uninstalled the updater from "Advanced System Care" the problem of repeated notifications from Intel® of an updated graphics driver stopped and now the computer is working properly. Thank you also for sharing the solution, we are sure it will be very helpful and useful for all the peers looking at this thread.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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