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ptson
Beginner
643 Views

i want to play lotr bfme 2 and rotwk and because i have intel pentium g3220 it dont let me and it crashes pls help me !i have windows 10

 
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17 Replies
AlHill
Super User
495 Views

This is your 2013 processor:

https://ark.intel.com/content/www/us/en/ark/products/77773/intel-pentium-processor-g3220-3m-cache-3-...

 

What do you mean "it don't let me"? Be specific.

What version of Windows 10? 1909?

Do not use abbreviations for these games. Provide the full name so those of us who use the computer for other purposes can understand you.

What is the model number of your laptop or system/motherboard?

What kind of crash? WIndows or just the game? Again, be specific.

 

Doc

 

ptson
Beginner
495 Views

I am not so experienced with the PC. When I try to launch the lord of the rings battle for middle earth 2 and the expansion rise of the witch king it runs, it goes fulscreen, it stucks and crashes!
ptson
Beginner
495 Views

My windows is on version 1909.I dont know how to find the model number of motherboard.If you need any more help pls tell me so i can do whatever i can!

AlHill
Super User
495 Views

If you have a laotop, who made it and what model is it?

If you have a desktop, who made it and what is the model number?

 

For either, there will be a manufacturer label on the back or bottom.

 

Doc

 

 

ptson
Beginner
495 Views

its a desktop

i cannot remember who constructed the desktop

the model number is 18363.720

ptson
Beginner
495 Views

ii dont have anything like a label or something

AlHill
Super User
495 Views

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

ptson
Beginner
495 Views

any answer? Στις Δευ, 23 Μαρ 2020 στις 12:31 μ.μ., ο/η Intel Forums < supportreplies@intel.com> έγραψε:
ptson
Beginner
495 Views

If you are a real person can we communicate through share screen call? It isn't that better?
ptson
Beginner
495 Views

is that okey?

AlHill
Super User
495 Views

Be patient.

 

Doc

 

Wanner_G_Intel
Moderator
495 Views

Hello ptson,

 

Thank you for submitting your question on this Intel® Community.

 

The model number of your motherboard was not included in the report, but we would like to recommend these steps:

 

  • Make sure your BIOS is up to date.

Note: You may need to contact your system manufacturer to obtain step-by-step instructions.

 

 

Most PC games work fine on Intel® HD Graphics and Windows® 10. However, some of the oldest titles have compatibility issues. Try these steps:

 

  • Run the game as Administrator:
  1. Right-click the game executable file.
  2. Click Run as Administrator.
  3. When prompted by the User Account Control (UAC) click Yes.

 

  • Run the game in Compatibility mode:
  1. Right-click the game executable file.
  2. Click Properties.
  3. Click the Compatibility tab.
  4. Enable the option Run this program in compatibility mode for:
  5. Select the compatible Operating System from the drop-down menu. It seems that these games are compatible with Windows* XP. You may refer to the system requirements.
  6. Click Apply.

 

  • Use different Compatibility settings:
  1. Right-click the game executable file.
  2. Click Properties.
  3. Click the Compatibility tab and enable any of these options (one at a time):

*Reduce color mode

*Run in 640x480 screen resolution

*Disable display scaling on high DPI settings

*Run this program as an administrator

 

Wanner G.

Intel Customer Support Technician

ptson
Beginner
495 Views

nothing of this works please provide me the correct file for both the graphics card and the proccesor Στις Τρί, 24 Μαρ 2020 στις 3:37 μ.μ., ο/η Intel Forums < supportreplies@intel.com> έγραψε:
Wanner_G_Intel
Moderator
495 Views

Hello ptson,

 

Try performing these steps:

 

1.Disconnect your unit from the Internet.

2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: 

 

  • Uninstalling the Intel Graphics Driver via the Device Manager Method
  • Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

3.Restart your computer. Go to Windows* Device Manager and check if Windows* installed another version of the graphics driver. If it does, please remove it and restart your computer one more time.

Note: Repeat this process until you get the Microsoft Basic Display Adapter.

 

4.Once you do, please proceed with the clean installation of the latest graphics driver version: 15.40.44.5107.

 

 

5.Once the latest driver has been installed, you may enable the internet connection again.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
495 Views

Hello ptson,

 

Were you able to try the steps recommended?

 

Wanner G.

Intel Customer Support Technician

ptson
Beginner
495 Views

i dont need any more help i quit it about some days ago Στις Τρί, 31 Μαρ 2020 στις 1:51 π.μ., ο/η Intel Forums < supportreplies@intel.com> έγραψε:
Wanner_G_Intel
Moderator
495 Views

Hello ptson,

 

Thank you for your response.

 

We will close this inquiry. If you need further assistance, please post a new question. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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