ig75icd32.dll crashes frequently

[idata]

I have a Dell M2800 notebook with integrated Intel graphics driver.

When i open our proprietary software tool IVStudio, it crashes on startup due to an OpenGL error.

This does not happen on other dell computers with Nvidia graphical cards.

Faulting application name: IvStudio.exe, version: 0.0.0.0, time stamp: 0x5710d52a

Faulting module name: ig75icd32.dll, version: 10.18.14.4432, time stamp: 0x5708146b

Exception code: 0xc0000005

Fault offset: 0x0047aa87

Faulting process id: 0x20e8

Faulting application start time: 0x01d304539adca64f

Faulting application path: C:\Program Files (x86)\Barco\Simulation\SimSuite\IvStudio\IvStudio.exe

Faulting module path: C:\Windows\system32\ig75icd32.dll

Report Id: d909bec9-7046-11e7-ba89-80000bd4b7c7

Any ideas how to solve this?

[idata]

Hi Andries_Tacq: Thank you very much for providing that information. We will start the research on this case in order to try find a possible solution. As soon as I get any updates I will post all the details on this thread.

Any questions, please let me know. Regards,Alberto R

[idata]

Andries_Tacq: I just received some updates from the research we were doing on this case and the Haswell driver branch that supports Windows® 7 or 8.1 is 15.36, it is not supported anymore, thus no new updates will be released, let me apologize for that. Our only suggestion at this point will be to install Windows® 10 and try with the latest 15.40.4703 graphics driver.

We apologize for any inconvenience. Any questions, please let me know. Regards,Alberto R

[idata]

Hi Alberto,

i Will explain it to our it departement, but the chance is very small that they will go to win10 as all our systems work on win7, upgrade is foreseen as from 2019 onwards ...

thank you for your support

regards

andries

[idata]

Andries_Tacq: You are very welcome. Hopefully they will be able to install Windows® 10.

Any other inquiry, do not hesitate in contact us again. Regards,Alberto R