igpu usage drops to 0%

[karasu_]

i have a low-end laptop and play valorant for fun. my igpu is intel uhd 620 and processor is-i5 8250U,ram-8gb,laptop doesn't have a dedicated gpu. gpu usage started dropping 2 weeks ago. cpu usage drops too. temps are ok. i have tried everything(ig).did a benchmark test and it said that cpu is ok,gpu and hdd were underperforming. any suggestions? 😞

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

[karasu_]

here 

[Alberto_Sykes]

karasu_, Thank you for posting in the Intel® Communities Support.

I just wanted to check if the problem with the "igpu usage drops to 0%" persists and if you still need assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[karasu_]

Yes, I'm still facing this problem and I'll be very grateful if you help me on this matter.

[Alberto_Sykes]

karasu_, Thank you very much for your response, we will be more than glad to further assist you with this matter.

First, in order to rule out a possible hardware problem with the Intel® Processor, we can always run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test, it means it is working properly:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Did you check the system requirements for "Valorant" to make sure your system complies with them? Some of the games required an external graphics card for the optimal functionality of them.

When you mentioned that "gpu usage started dropping 2 weeks ago. cpu usage drops too.", how is the behavior of the computer, which are the symptoms that it shows?

Even though you said that the temperatures look ok, we also advise to install the Intel® Extreme Tuning Utility basically to monitor the temperature in real-time and make sure that the system is not getting overheated:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-

We always recommend installing the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. 

Based on the SSU, the graphics driver currently installed is version 27.20.100.8854, which is the one provided by Dell, so, what we can try is a clean installation of the Intel® Generic Graphics driver version 27.20.100.9316 following the instructions on the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers

If the problem persists after that, then we suggest to get in contact directly with Dell to gather the instructions on how to do a BIOS update to the latest version and for further suggestions on this matter. 

Since Dell assembled all the parts in the laptop, including the cooling solution, memory RAM among other parts, a physical inspection might be needed to make sure all the components are working properly, and they will provide their warranty options as well if necessary.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello karasu_, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_Sykes]

Hello karasu_, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician